Audi Brooklyn

“I had such an amazing experience at Audi Brooklyn. Miguel is such a genuine, knowledgeable, welcoming, and excellent Audi Specialist. I came into this location after 3 other locations that I left feeling so dissatisfied with pushy and disingenuous sale representatives. To Miguel who I believe it was meant for him to help me. He is truly amazing! I also thank Diane the financial specialist and Moustafa the manager who did also an amazing job of making my experience so pleasant. The whole team are very honest and willing to go above and beyond for you to ensure you get a great deal. And most importantly getting me into my dream car. I am so thankful for this team. I recommend Audi Brooklyn 10/10. They are amazing ☺️☺️”

“★☆☆☆☆ I would not recommend buying a vehicle from Audi Brooklyn. I purchased a Certified Pre-Owned Audi Q8 expecting the level of quality, transparency, and customer service that should come with both the Audi brand and a CPO vehicle. Unfortunately, my experience has been the complete opposite. The first red flag came before I even took delivery. I noticed that the hood had been wrapped and brought it to the dealership’s attention. Rather than having a solution in place, the dealership attempted to remove the wrap themselves but was unable to do so. I was then referred by Ali to a shop the dealership does business with, to have the wrap professionally removed. The process took several hours, and once the wrap was removed, oxidation and paint defects underneath became apparent. Had I known the true condition of the hood before purchasing the vehicle, it would have significantly impacted my decision to move forward. Even after these issues were discovered, Audi Brooklyn would not commit to repainting the entire hood. Instead, they were only willing to address a small section related to the rear wing/spoiler. This felt like a cost-saving measure rather than a genuine attempt to stand behind the vehicle they sold. The delivery process itself was equally disappointing. Sam provided very little orientation to the vehicle and did not adequately familiarize me with the numerous features and technology systems in the Q8. For a luxury vehicle with extensive technology, I expected a proper walkthrough. Instead, I was left to figure things out myself. To make matters worse, the vehicle was delivered with the previous owner’s user profile still active in the system. This should have been reset and prepared before the vehicle was handed over to a new owner. It immediately made me question how thoroughly the vehicle had actually been inspected and prepared for sale. Shortly after purchase, I noticed a sensor warning that appeared to indicate a malfunction. When I brought it to Sam’s attention, he was unable to explain what it meant or provide any meaningful guidance on how to address it. That lack of product knowledge was surprising from someone selling Audi vehicles every day. The vehicle also had a damaged rear wiper blade and a scratch on the rear glass that should have been identified and addressed before delivery. I escalated my concerns to Ali, the General Manager, hoping management would take ownership of the situation and make things right. Instead, I was left feeling that once the paperwork was signed, customer satisfaction was no longer a priority. At this point, my overall impression is that Audi Brooklyn is more focused on moving inventory than delivering the level of customer service and attention to detail that buyers should expect when spending this kind of money on a luxury vehicle. I would also seriously question the thoroughness of the dealership’s inspection process and the so-called “22-point check.” Between the previous owner’s profile remaining in the vehicle, the sensor issue, the damaged rear wiper, the scratch on the rear glass, and the paint issues hidden beneath the hood wrap, it is difficult to understand how a Certified Pre-Owned vehicle passed inspection without these concerns being identified and properly addressed. If you’re considering buying a vehicle from Audi Brooklyn, inspect everything carefully, ask detailed questions, and get every promise in writing before signing. My experience has been extremely disappointing and far below what I expected from an Audi dealership.”

“I had a fantastic experience at Audi Brooklyn from start to finish. It started with Claudette on the first call helping me set up the appointment, and from there everything was smooth and easy. Regina was my sales associate and she was truly great to work with. She was helpful, patient, responsive, and made the whole process feel comfortable. I never felt rushed or pressured, and she went out of her way to answer my questions, send me videos of the cars I was considering, make sure the vehicles were ready for me to see, and help me compare my options. You can tell she genuinely cares about making the experience a good one for the customer, not just making a sale. I also want to specifically mention Dianne in finance, who was absolutely incredible. She made everything work for me once I came in to finalize the purchase, and you can immediately tell she has a ton of experience. She made what can usually be a stressful part of buying a car feel easy and straightforward. Overall, I had a really great experience and genuinely appreciate everyone who helped me. From the first call to driving off in my new car, the entire process was fantastic. I’m very happy with the car and would definitely recommend Audi Brooklyn.”

“I came to Audi Brooklyn looking to lease a vehicle, and Ahmed made the entire process easy and smooth. His expertise and professionalism made me feel comfortable and confident in my decision. He took the time to answer all my questions and ensured everything went seamlessly from start to finish. I’ll definitely be coming back to Ahmed for my next vehicle and highly recommend that anyone visiting Audi Brooklyn ask for him!”

“My experience with Audi Brooklyn started off rocky when I purchased my pre-owned VW Arteon last year - including a delayed registration, missed inspection findings, and a denied warranty repair shortly after purchase. Despite multiple follow-ups, the situation went unresolved for several months. However, once I escalated the matter to General Manager Leo Menuzzo, he took full ownership, thoroughly investigated what went wrong, and ensured I was fairly reimbursed for the out-of-pocket expense I incurred. Leo’s professionalism, transparency, and commitment to making things right restored my confidence in the dealership’s leadership. While my initial experience was disappointing, I greatly appreciate how the situation was ultimately handled - with accountability and fairness. Thank you, Leo, for helping bring this to a positive resolution!”