Mini of Nashville

“I purchased a Jeep Wrangler from BMW of Nashville in December, and it is now June. after receiving my second set of temp tags, and they expired I tried relentlessly to get in touch with the dealership and unfortunately had no luck with speaking to someone for a week and a half straight. The dealership then informed me that the state of Tennessee cannot issue a third set. They led me to believe that they don’t even have the current title of my vehicle. Despite multiple months passing, I still have not received my permanent tags. To make matters worse, the vehicle was not properly cleaned when I test drove it then came back a week later telling them I was coming to purchase it and it was still filthy. During the sales process, BMW agreed to provide a deep clean and full detail of the vehicle as part of my purchase agreement. However, no one has ever contacted me to schedule that service, and after waiting for months, I ultimately had to pay out of pocket to have the car professionally detailed myself. The lack of communication and follow-through after the sale has been extremely disappointing. While the buying process itself may have been straightforward, the customer service and fulfillment of commitments made after the purchase have fallen far short of expectations. I expected much better from a luxury dealership. Unfortunately, based on my experience, I cannot recommend BMW of Nashville.”

“I went to Mini of Nashville to lease a Mini Countryman S and I had an excellent experience. My salesperson, Chris Uhles, was first rate. He was thoroughly knowledgeable about the vehicle and incredibly patient with my myriad of questions. More broadly, the dealership was immaculately maintained, including the service bays which were the cleanest I’ve ever seen.”

“Chris Uhles was extremely helpful when my wife and I came to test drive a Mini Countryman. Very informative, definitely knows what he's talking about and is able to answer pretty much any questions you might have. I don't know if we'll end to buying the car, but a great dealership experience has a huge role in the purchasing decision for us. And if you've ever dealt with a bad dealer, I'm sure you understand the importance of a kind, customer-service oriented dealer. Great job!”

“Chris was great to work with, we were out of state so took along time for plate but I love the car so much! Reached all my expectations! Meet Bradley (Cooper) 😉”

“I had an outstanding experience buying a Mini Cooper from this dealership, despite being based in Boston while the car was in Nashville. From the very first call, everything was handled with professionalism, transparency, and genuine care. I initially contacted the dealership by phone on a very busy Saturday. Chris, the salesperson, took the time to answer all my questions and, without hesitation, sent me a detailed video of the car early Sunday morning—even though the dealership was closed. That alone speaks volumes about his commitment. What truly sets people apart is how they respond when things don’t go exactly as planned. When the vehicle delivery was delayed due to reasons outside their control, Cody, the sales manager, personally called me to apologize and reassure me that the car would be delivered first thing the next morning. He did exactly what he promised. Throughout the entire process, both Chris and Cody were incredibly responsive by text and phone, never applied any pressure, and consistently went the extra mile. They sent photos of every detail I requested—and often additional ones on their own—to make sure I was completely comfortable and satisfied purchasing the car remotely. Thanks to their dedication and integrity, my daughter now has the Mini Cooper she wanted (RED), and the whole experience was smooth and stress-free. I couldn’t recommend Chris, Cody, and this dealership more highly.”