West Hills Chrysler Jeep Dodge

“If you’re reading this, I recommend you get up and GO and get your car/truck here. I can't express enough how great my experience was with Mark and his fellow colleagues for the help they provided when I arrived until the end. I showed up 30minutes before they close and they didn’t even mind or bother instead were so eager to help. So while I waited, they brought the truck I was interested in, we took it out for a spin, I instantly liked it but then I saw few issues simply because of the age fo the truck and yet they stated that theyre willing to make few adjustments with the numbers to where we all win and especially me leaving with the vehicle😎😎. They truly went above and beyond, even staying past closing time to make sure I was good. Thank u🙏”

“I had a great experience from start to finish! Steven provided outstanding customer service and made the entire process easy and stress-free. He was professional, honest, and kept me informed every step of the way. My vehicle was serviced quickly, and I couldn’t be happier with the experience. I highly recommend this shop!”

“Absolutely shocked that you can purchase a $21,000 vehicle from a “reputable” dealership and it barely makes it the 2 hour drive home. Bought a truck from them on April 15th, upon test drive I noticed a noise that sounded like a turbo issue or exhaust leak. I was going to walk away but they brought it back to their tech to have it inspected for a second time. The assured me everything was fine and functioning as it should. On the drive home I noticed it started to lack power significantly, noise got louder. Once I got home I had to leave for 2 weeks to be with my sister in the hospital. When!l I returned I had a mopar tech friend take a look. 2 Broken exhaust manifold bolts and leaking exhaust. So unfortunate that a big box dealer will stoop to this level. I called the sales manager and he said they would call me back, no promises. Never got a call back. I called the general manager and he told me I can pay to have it towed the 2 hours back up north or get it diagnosed on my dime. He basically said thats why they negotiated the price. The reason I only purchase from a dealer that sells new vehicles is because they usually do business the right way. I was so wrong. I'm so disappointed and will spread the word far and wide to everyone I know. If you are in the market for a used vehicle, stay far away from this dealer. Such a shame! Next I will make a video of all the problems for all social media platforms. Leaking transfer case, engine oil leak, transmission leak, and worst, needs significant work immediately. I understand a used rig but I traded in a strong running Chevy and I was open and honest about it. So sickening. West Hills Chrysler Jeep Dodge, is this how you treat your community? I am still without a truck. Family camping trip cancelled, work around the property stops, I am SOL and they don’t care. Incompetent techs, dishonest sales team, this entire place is a mess and I highly suggest going anywhere else as I have never had this kind of experience anywhere.”

“It's always a long day at the dealership but Mark and Farb made it bearable. Our trade was a money pit and they gave us a great deal on it. Loving the new car so far, first time having a diesel car but the mileage has been fantastic, even took a little road trip to Canada!”

“I’m giving 3 stars because the techs are not very careful when doing an oil change this is the second time I have to come back in for them to clean the top of my engine and valve covers because the tech spilled oil all over it when replacing the oil filter. Steven Wright, my service advisor is awesome and apologized for the techs mistake and told me to bring the jeep in the next day to get it cleaned up since the tech had already left for the day.”