Mercedes-Benz Of Boerne

“William Taylor at Mercedes Benz of Boerne is amazing! He is patient and attentive long after the sale is done. I know that I can go to him with any issues, concerns, repairs, etc. at any time. Great service and selection!”

“Fifteen service visits. Four battery replacements. A new transmission. Multiple recalls. Countless days in the shop, my 2024 Mercedes-Maybach still loses drive. I purchased a 2024 Mercedes-Maybach expecting the highest level of engineering, luxury, reliability, and customer service. Instead, I have experienced one of the most frustrating ownership experiences imaginable. For well over a 18 months, my Maybach has had a serious and potentially dangerous drivetrain issue that still has not been resolved after 15 service visits. The vehicle intermittently loses drive after coming to a stop. It has happened in traffic as well as when I pull into my driveway. The car begins rolling backward even though it is still in Drive. When I press the accelerator, nothing happens—the transmission does not engage, and the vehicle continues rolling backward. The only way to get the vehicle moving again is to shift into another gear and then back into Drive before it finally engages. This is not just frustrating—it is a serious safety concern. Despite all of these visits, this dealership has been unable to identify or permanently repair the problem. They have already replaced the valve body and even the entire transmission, yet the exact same issue continues to occur. They told me could not duplicate the problem so it must not be happening. The problems don’t stop there. During my ownership, the battery has been replaced four separate times, I have received repeated “Auxiliary Battery Malfunction” warnings, a strut had to be replaced during another service visit, to make matters worse, while driving the vehicle displayed a “Malfunction – Do Not Exceed 50 mph” warning on the dashboard. Even after all of these repairs and warning messages, the vehicle continues to have the same drivetrain problem. This vehicle has now been in the service department 15 different times, and on several occasions the dealership kept it for more than 2-3 weeks. For a flagship luxury vehicle, this is simply unacceptable. What has been even more disappointing than the repairs has been how I was treated throughout this process. Instead of feeling like my concerns were taken seriously, I was repeatedly made to feel as though I was imagining the problem or exaggerating it. I was even told that my 2024 Maybach was “old,” which I found unbelievable. After hearing this repeatedly, I eventually felt like I had to prove that the problem existed. I started recording videos and taking photographs every time the issue occurred because I believed that was the only way anyone would believe me. No customer should ever have to document a dangerous safety issue just to demonstrate that it is real. I expected Mercedes-Benz to stand behind its flagship vehicle. Instead, after 15 service visits, extended stays of more than two weeks, four battery replacements, a strut replacement, recalls, a valve body replacement, and an entire transmission replacement, I still have a vehicle that can lose drive, roll backward while in Drive, fail to engage when I press the accelerator, and display repeated malfunction warnings. This experience has completely destroyed my confidence in both this vehicle and Mercedes-Benz. A luxury brand should not only build exceptional vehicles—it should stand behind them when something goes wrong. Unfortunately, that has not been my experience. I cannot recommend this dealership or the Maybach ownership experience based on what I have endured.”

“I had an excellent experience with my Mercedes service visit. David, my service advisor, was professional, kind, and very helpful throughout the entire process. He explained the service recommendations clearly, kept everything organized, and made the visit feel smooth and stress-free. The service on my vehicle was also excellent. Everything was handled carefully and efficiently, and I felt confident that my car was being properly taken care of. I really appreciated the clear communication, respectful customer service, and quality work from start to finish. I would definitely recommend David and the Mercedes service team.”

“As soon as I stepped on the lot I was immediately greeted by the best car salesman Ive ever met. Wayne St. Laurent is your man for the best and easiest car buying experience ever. I told him what cars I was there to see. He made me feel absolutely welcomed and brought around both cars for me to check out. I chose the best option based on his recommendation and knowledge about Mercedes-benz's (he knew absolutely everything about the car and went above and beyond to show me everything this spaceship is capable of). I dont regret it one bit. The negotiation process was fun and easy. They worked with me perfectly. I absolutely love my new car and how easy the buying experience was. Go see Wayne St. Laurent if your in the market for any car he's the best.”

“Guy Vick was incredible to work with, the best customer service I have ever received, and I worked in the car business for 6 years. He was not pushy, never used any crazy sales tactics and he knew the product inside and out. He was very patient with my wife and her 18000 different questions about every model they had and we finally ended up very satisfied with a new GLE. From start to finish it took roughly 4 hours but we were never upset or impatient because Guy made it such a memorable experience. He gave my wife 2 gifts with her new vehicle and she was thrilled about those. I highly suggest you work with him if you are looking for a new Mercedes. Mychal in finance was great as well, he made great suggestions and was great to work with.”