Volvo Cars Hilton Head

“Bought a Tesla Model Y here in April 2025. Everything seemed fine at the time, but the dealership failed to file the legally required IRS time-of-sale report for the clean vehicle tax credit. I only found out when the IRS sent me a notice over a year later disallowing my $4,000 credit — a credit I was fully eligible for. When I contacted the dealership, they told me there was nothing they could do, despite the failure being entirely on their end. I’m now having to file complaints with state regulators to try to recover what their mistake cost me. If you’re buying an EV here and plan to claim the tax credit, get written confirmation that the time-of-sale report was actually submitted — don’t assume it was handled.”

“This dealership is excellent! We worked with Stephanie and Aaron who are both extremely professional and friendly! There was no pressure from the get go and they went out of their way to help us purchase the car that we had our eye on. All of the staff that we encountered during our purchase were all knowledgeable and friendly as well! A great experience all around!”

“I visited Volvo Cars Hilton Head after seeing advertisements promoting special financing opportunities and offers for customers needing help getting into a vehicle. As someone actively trying to rebuild my credit and better my situation, I walked in hopeful and ready to do business. Unfortunately, the experience was disappointing and honestly felt discriminatory based on appearance and financial status. My original salesperson, Payten, seemed inexperienced and unsure throughout the process. Then Aaron, who appeared to be a finance or sales manager, stepped in with an attitude that completely changed the atmosphere. Instead of feeling welcomed as a customer, I felt judged the moment they realized my credit wasn’t perfect. The energy shifted fast. What made the situation even worse was the environment around the sales desks. The boys sitting around the desk area were making corny little jokes and side comments that clearly referenced my situation. Whether they thought it was funny or not, it came across as immature, judgmental, and extremely unprofessional. Customers can feel when they’re being talked about, laughed at, or looked down on. What stood out most was how obvious it felt that this dealership caters only to people who already “look” wealthy. If you walk in wearing a work uniform or don’t fit the country-club image, expect to be treated differently. Advertising programs for credit-challenged buyers and then making people feel small when they actually come in is misleading and unprofessional. I understand dealerships have lending requirements, but customer service costs nothing. There’s a respectful way to speak to people who are trying to improve their lives. I left feeling embarrassed, stereotyped, and completely turned off from ever doing business here again. I would strongly encourage management at Volvo Cars Hilton Head to review how customers are treated based on socioeconomic appearance and credit status. Nobody deserves to feel looked down on while trying to purchase a vehicle.”

“We had a fantastic experience with Volvo Cars Hilton Head. While searching online for a pre-owned Lexus GX460 last Saturday, we came across this dealership-4 hours away in Hilton Head, South Carolina and decided to reach out. From the start, our salesman Chevy was outstanding working alongside internet salesman, Coleman, and manger to secure the best out the door price. Chevy stayed in touch throughout the process, and kept everything on track until we were able to make the drive to Hilton Head on Wednesday. When we arrived, Chevy had the Lexus pulled up front, cleaned, gassed up-ready for our arrival! We did have a request. We asked if the vehicle could be put on a lift, so my husband could inspect the underside for peace of mind. Carlos, from the Service Department was incredibly accommodating. He went around the car, checking the undercarriage, measuring the tire tread and inspecting the brake pads. Everything looked great and so we proceeded with a test drive. Fast forward, everything continued smoothly and we wrapped up the purchase with Lexi and finance. Overall, an excellent experience from start to finish. Thank you Volvo Cars Hilton Head”

“I've purchased many new cars over the years and find that this Volvo purchase was one of the most pleasant and rewarding. Coleman Sizemore was my first contact and having met me perusing cars on the lot, he strode confidently over and begin to regale me with all the safety features that Volvo builds into every one of it's cars. From there he pointed around the lot and asked which model I was interested in. I told him the XC60 Hybrid. He found a color model on the lot that interested me and went to get the keys. From that point on, I was a willing student, as he proceeded to school me in his product line. We went for a test drive and I was sold the moment I started the car and was met with dead silence. Such is the way of hybrids! All the driving aids worked fantastically and he was proud to show me each as we continued our drive. By the time we returned to the dealership, I was convinced, this was a car I wanted to purchase. The purchasing process was painless and required much less time than any purchase in recent memory. No hard sell, no pin stripes, and no undercoating! Upon my return to pick up the vehicle I was greeted by Stephanie Fritz, who walked me and my fianceé through all the features of the car. It took over ninety minutes to explain the basics and to set the car up for each us individually. She described our session as "drinking from a firehouse!" In conclusion, she told us to contact her for anything we may have missed and she would respond immediately! A super experience all around. This dealership experience exceeded my every expectation and I recommend this dealership to any and all persons seeking a quality vehicle with service to match!!!”