Jim Falk Lexus of Beverly Hills

“Written deal sheet in hand, financing arranged, arrived to sign — they had sold my car to someone else. I negotiated a 2026 NX 350h Premium AWD with this dealership over several days. On June 30 they issued me a written deal sheet with agreed pricing. Based on their commitment, I secured credit union financing, arranged insurance for the specific VIN, and prepared my down payment. The dealership also pulled my credit file as part of the deal. I arrived July 1 to sign. The car had been sold to another customer the day before. Their explanation: an internal staffing mix-up. Management later confirmed in writing it was their "internal error." So they ran a hard inquiry on my credit for a car they then sold to someone else — an inquiry that stays on my file regardless. Their idea of making it right: a different in-transit vehicle with no committed delivery date, a ride to the showroom, and a gift box. Nothing more, even when asked directly. This is a Beverly Hills luxury dealership where a written deal sheet apparently doesn't stop them from selling your car to whoever walks in next. Filed with Lexus Guest Experience, Case #260701003357. Taking my business elsewhere. If you reserve a vehicle here, understand what that reservation is actually worth — and what it may cost your credit file.”

“I had an amazing experience at this dealership! Jayme was incredibly helpful, professional, and super easy to work with throughout the entire process. From start to finish, everything was smooth and stress-free. This was by far the best dealership experience I've ever had. I highly recommend working with Jayme and this dealership!”

“Jim Falk Lexus of Beverly Hills car dealership has a strong luxury showroom reputation and a large customer base. The dealership has an upscale atmosphere, inventory selection, and sales advisors (J and Andrew) who make the buying process smooth and professional. The dealership is one of the more recognized Lexus dealerships in the Los Angeles area. Positives: Friendly and attentive sales staff Strong Lexus inventory selection Smooth lease and financing experiences for straightforward deals Convenient Beverly Hills location Helpful individual service advisors and sales consultants Highly recommend! Cookie & Ana O.”

“Catalin was great to work with! I got a 2024 RX 350 from him a few years ago and now he helped me get into a 2026 TX 500h! The entire staff was great and the process was quick! Definitely recommending Jim Falk Lexus to all friends and family! Will be coming back for my next car!”

“"Finding an honest service advisor is rare, but service advisor Eddy is thorough, tells the truth about what needs fixing, and treats you like family. I trust him completely with my vehicle and will be back because of his integrity "Even in an industry where trust feels endangered, it hasn’t disappeared. It survives in the quiet moments: an advisor who says “you don’t need this yet,” who shows you the worn part instead of just naming it, who treats your money like it matters. Those moments rebuild confidence, one honest interaction at a time. Hope exists because integrity still exists. The advisors who choose transparency over pressure may be fewer, but they’re the ones reshaping expectations and restoring faith. They remind customers that trust isn’t naive—it’s earned, protected, and worth fighting for. In a landscape where skepticism is common, hope stands out. And every honest conversation proves that trust isn’t extinct after all—it’s just waiting to be recognized."”