BMW of Bel Air

“Lilly and Chris made the process of buying a car seamless. They were knowledgeable, professional and easy to work with! There was never any pressure, but were available to answer any questions I had. I would not hesitate to recommend BMW of Bel Air to my friends and family!”

“Purchased my first BMW. BMW of Bel Air gave me a great interest rate, great trade-in offer and just an overall great deal! I was pleasantly surprised. Excellent customer service, as well. I highly recommend.”

“I had a great experience with my scheduled maintenance at BMW of Bel Air for my BMW iX. The entire process was smooth and efficient from start to finish. The service team was professional, knowledgeable, and kept me informed throughout the visit. They handled everything promptly and made sure my vehicle was in excellent condition before returning it to me. I especially appreciated the attention to detail—not only was the service completed to a high standard, but they also washed my truck before I picked it up, which was a nice touch. Overall, excellent customer service and a hassle-free experience. I would definitely recommend BMW of Bel Air to anyone looking for quality service.”

“Spoke with someone at BMW Towson to look at a car and scheduled an appointment. As we were about 15 minutes away get a call it’s not at Towson, it’s at Bel Air and not ready yet. My husband and I called BMW of Bel Air and they let us know we could come take a look and test drive the car which was great. Upon our arrival we were promptly greeted by our salesman for the day, Jason. We test drove the car and were ready to purchase. Upon running our credit, we were given a 15%, almost 16% interest loan. My husband and I both have great credit history and high credit scores so this was quite a shock. Jason, was not willing to work with us at all and quite honestly seemed uninterested in selling us the car. Not to mention we had been messaging with a salesman at Towson all day whom promised us he could get the monthly to match what we were looking for. When we told Jason this his response was “well he can say anything he wants.” The whole experience was very disappointing. The sales manager reached out to me to ask about our experience but yet when I responded about how our appointment was I was left with crickets. Nonetheless, my husband and I ended up finding a better deal and newer BMW at another dealership. I would not return to this dealership nor the Towson dealership and we will not be bringing our BMW here for service.”

“They Actually Make Service Easy I don’t normally gush about dealerships… but BMW of Bel Air’s service department deserves it. I started bringing my BMW Z4 there and now also my X5, and every experience has been consistently great. From the receptionist to the service desk to the technicians, everyone is professional, friendly, and organized. A special thank you to Steven, my service advisor — he’s knowledgeable, responsive, and makes the entire process seamless. They always provide a loaner without hassle, communicate clearly, and truly take great care of both me and my vehicles. Who “loves” a dealership? 😊 But honestly, I really appreciate this place. Five stars without hesitation.”