Kia of Bedford

“Kia Bedford was the best dealership experience I had while looking for a sportage hybrid. I went to 2 other Kia dealerships and felt like the people I encountered at Kia Bedford were the most respectful, kind, helpful, and honest. Cordale and Mitch helped me find the perfect car for me and gave me a great deal without any miserable sales pitch. This was not the closest dealership for us, but worth the drive for sure. Highly recommend for your Kia needs!”

“Worst dealership experience I’ve had. I visited KIA of Bedford ready to discuss purchasing a vehicle, but the customer service was extremely disappointing. The sales manager was in the middle of another sale and was unwilling to provide any assistance or find someone else to help me. Meanwhile, several sales representatives appeared more interested in talking among themselves than helping customers on the showroom floor. I spent time waiting to be acknowledged and felt completely ignored. No one made an effort to answer questions, offer assistance, or even provide basic customer service. As a potential buyer, I expected professionalism, communication, and respect for my time, but none of those expectations were met. There seems to be a serious lack of professionalism, customer engagement, and management oversight at this dealership. If you’re looking for a dealership that values your business and treats customers with respect, I would recommend looking elsewhere. Very disappointing experience. I left without purchasing a vehicle and will not be returning.”

“The only issue I had with this appointment is no one told me how the arrival process works for repairs. There was absolutely no where to park. I parked between some cars that were on the lot for sale, and then walked a good distance to the service door to be told I had to pull up to the Express Service entrance. So, just know once you get into the massive parking lot- that's where you are going. Otherwise you might get stuck down a no outlet row of cars. It's pretty tight. However, once in the right place, everything else went very well. The staff was very friendly. I was checked in fairly quickly, yet the attendant still apologize for the short wait. He was very courteous and explained how the "recall" repair worked and the time it would take to complete it. The facility was clean with enough seated space so folks aren't sitting on top of each other. If interested, there's also popcorn and beverages available. Based off of my first visit, I would definitely recommend Bedford Kia for their service and repairs facility.”

“I was referred to Caleb. I called and spoke to him briefly explaining what I wanted and didn’t want. I made it to the dealership around 4:30 and the deal was made expeditiously. Everyone that I encountered was attentive, courteous and friendly. This was the first time in my life that I didn’t have butterflies in my stomach when making a large purchase. Oh! and I got a swag bag..Thanks KOB.”

“I am extremely grateful for the experience here today at Kia of Bedford! The customer service here was immaculate! I had the pleasure of meeting Phil . The professionalism was top tier and nothing short of. We were treated respectfully as citizens and you don’t receive that very often. He took his time and followed his exact job description! The paperwork wasn’t bad and the banks were very cooperative. The wait time wasn’t long and everything was finalized in a timely manner. I would highly recommend Phil.”