Lombard Ford Inc

“I purchased my 2020 F150 from Lombard Ford used in 2022. I also purchased the extended warranty. At 65K miles my front differential went and had to be replaced. This was covered under warranty, but it took more than a week to get the part in and repaired. The dealership had no loaner available, so I was forced to get a rental car. With the extended warranty I was supposed to be reimbursed up to $40/day for the rental car. I submitted the paperwork to their roadside assistance department as instructed and have yet to receive the reimbursement. It has been a month. So, I am out $800 for the rental due to a repair that is covered under warranty! This should not be the case.”

“The team at Lombard Ford is exceptional. I could not recommend them more. From the service desk, to the mechanics to the checkout, very helpful and wonderful group of people. So glad I use them for my car service.”

“I was looking for a particular Ford Explorer ST. Online viewing showed that Lombard had one. I called on a Fri afternoon requesting an early Saturday morning appointment. Jeff easily accommodated my request. WOW was I impressed! The whole team at Lombard was extremely helpful. I will definitely be a repeat customer. Shopping for a car shouldn’t feel like it’s a burden or like the sales person is only looking to close the deal. Jeff was very helpful with everything that needed to be answered. Thanks for the wonderful experience!”

“I recently entered the market for a used truck. After visiting 10 or so other dealerships in CT and MA, including several of the “big” dealers, I found myself frustrated and unhappy with the sales tactics and general lack of customer service being provided. Enter Lombard Ford where Steve and his twin brother Jeff were exceptional from the first phone call. They were knowledgeable about the trucks, communicated well, and got back to me when they said they would. In person, the purchasing process was simple and clear. No games. A competitive list price from the beginning meant very little negotiating was required, though they still worked with me to get the deal I wanted. Mike in finance is a class-act. He walked us through every document and explained everything clearly, and the paperwork was completed quickly. This family-run dealership offers the exact customer experience every other dealer should strive for. Can’t recommend them enough. Thanks again guys!”

“Lombard Ford is the best! And so is Dan!!! My mother in law has been going there since 1988! She referred me and I am so glad that she did! Dave and Dan are a powerhouse team! And Mike is also great! They made sure that I understood everything that was going on and being a first time dealership buyer this was so important to me. They made sure I understood every step and were very helpful with any questions that I did have! I was skeptical being a first time buyer and was amazed at the service and the humanity that I received there! 10/10 would definitely recommend :)”