Lombard Ford Inc

“I was looking for a particular Ford Explorer ST. Online viewing showed that Lombard had one. I called on a Fri afternoon requesting an early Saturday morning appointment. Jeff easily accommodated my request. WOW was I impressed! The whole team at Lombard was extremely helpful. I will definitely be a repeat customer. Shopping for a car shouldn’t feel like it’s a burden or like the sales person is only looking to close the deal. Jeff was very helpful with everything that needed to be answered. Thanks for the wonderful experience!”

“Very kind, competent, and efficient. Not only were all my questions answered when I called to schedule my service, the agent made sure to look up my vehicle, let me know there was a recall, and scheduled time to address this. This saved me so much time and potential stress. The day of my appointment couldn't have been smoother. I'm so glad to have Lombard as a service center for my Bronco.”

“I recently entered the market for a used truck. After visiting 10 or so other dealerships in CT and MA, including several of the “big” dealers, I found myself frustrated and unhappy with the sales tactics and general lack of customer service being provided. Enter Lombard Ford where Steve and his twin brother Jeff were exceptional from the first phone call. They were knowledgeable about the trucks, communicated well, and got back to me when they said they would. In person, the purchasing process was simple and clear. No games. A competitive list price from the beginning meant very little negotiating was required, though they still worked with me to get the deal I wanted. Mike in finance is a class-act. He walked us through every document and explained everything clearly, and the paperwork was completed quickly. This family-run dealership offers the exact customer experience every other dealer should strive for. Can’t recommend them enough. Thanks again guys!”

“Lombard Ford has a great service department with very helpful, informative and kind people working there. On my last visit I arrived 24 hours ahead of my planned service...yes one complete day early. They never mentioned my error but took my car in and did the service like it was an expected service that day. It wasn't until I got home and realized my mistake that I discovered how kind everyone was. My new brakes are working just great. It is with pleasure I recommend this fine establishment.”

“Lombard Ford is the best! And so is Dan!!! My mother in law has been going there since 1988! She referred me and I am so glad that she did! Dave and Dan are a powerhouse team! And Mike is also great! They made sure that I understood everything that was going on and being a first time dealership buyer this was so important to me. They made sure I understood every step and were very helpful with any questions that I did have! I was skeptical being a first time buyer and was amazed at the service and the humanity that I received there! 10/10 would definitely recommend :)”