Don Franklin Bardstown Chevrolet Buick

“The service department is amazing! They are prompt and get you out the door in a reasonable amount of time! Their price is fair. It’s the only service department at a dealership that I haven’t dreaded going to.”

“I’d give no stars if I could. Worst experience ever. My daughter bought a used car from them and on our way home the transmission went out. Me and my wife went to them to get things worked out. She purchased the extend warranty so we thought we were ok. Nope! Found out that it didn’t go in affect for 30 days! We talked to the general manager and he pretty much said we had to own it and he wasn’t going to help at all because we signed a sold as is paper. You could imagine how this made me and my wife feel (trying to keep it PG here but the general manager was very smug and rude and did not care at all that this happened even after my wife broke down in tears). We left and told them we wouldn’t be back. Drove to Conway Heaton to see what they could do anything. They said that they couldn’t do anything but said they would help us with the price and give the car a good look over. We told the service manager what we went through and he went on to tell us that there extended warranty starts on the day you purchase your vehicle and that even if that warranty didn’t cover that they would own it and fix the vehicle with no charge. Which is what a good business should do. So judging from my experience, I wouldn’t buy a roll of toilet paper from Don Franklin. So if you’re looking to buy a used car, I would highly recommend to not even look and Don Franklin‘s location. Hope this real long review helps more Dad’s that are trying to help their children.”

“Vehicle service was started by appointment time. Estimated time for service was 1 hour. It was done in 45 minutes. I especially like the app where I recieved updates as to how it was procee8. Lounge (waiting area) was comfortable and we'll stocked with snacks and drinks.”

“I had a wonderful experience working with Harley! From the moment I walked onto the lot, he was honest, straightforward, and genuinely interested in helping me find the right vehicle rather than just making a sale. As a woman buying a car on my own, I especially appreciated that he never made me feel pressured, or intimidated. He took the time to answer all of my questions, explained everything clearly, and was completely transparent throughout the entire process. His professionalism, patience, and integrity made what can often be a stressful experience feel comfortable and easy. I truly felt like I could trust him, and that gave me confidence in my purchase. If you're looking for someone who is knowledgeable, trustworthy, and easy to work with, I highly recommend him. I wouldn't hesitate to send my friends and family to him in the future.”

“Trey price was very easy to deal with. Trey made it easy for the purchase of my new car. If I had to buy another car Don Franklin Chevrolet Bardstown, Kentucky I would definitely deal with Trey again.”