Audi Bakersfield

“I’ve been to Bakersfield Audi a couple of times, and honestly, both visits started off a little rough. On my most recent visit, I was told it would be a very long wait, and I was getting ready to leave. As I was walking to my car, James Juarez came up to me and asked what I needed help with. From that moment on, everything changed. James took the time to listen, was completely honest and straightforward, and made the entire process feel easy. He genuinely cared about helping me rather than just getting me through the door. The level of customer service he provided was outstanding and made me feel valued as a customer. Because of my experience with James, I can confidently say that he is the reason I will continue coming back to Bakersfield Audi for service. If you’re bringing your vehicle in, I strongly recommend asking for James Juarez. He went above and beyond, and he is exactly the kind of person every dealership hopes to have representing them.”

“I recently traveled from Fresno to Bakersfield specifically to visit this dealership, and it was certainly worth the journey. I would not hesitate to purchase from them again. The dealership’s commitment to genuine detail and customer care is evident in every aspect of their service. I was treated with the utmost respect and felt like a valued customer throughout the entire process. From my initial call with Eric Martinez, I was met with an authentic greeting and comprehensive information about the car, allowing me to make an informed decision before visiting the dealership. The scheduling process was meticulous, with all necessary information sent via email prior to my appointment. Upon arrival, we were pleasantly surprised with custom orders of Starbucks for each family member, a thoughtful touch that enhanced our experience. At no time did I feel pressured by any member of the team. All details and concerns regarding the vehicle were promptly addressed. Overall, my experience was exceptional, and I highly recommend this dealership for anyone seeking a professional and customer focused car buying experience. Will be recommending this establishment to friends and family.”

“"May 27, that's 2 weeks later no response" I took both of my Audi vehicles, a Q6 and a Q7, to Audi Bakersfield’s service center on May 1 and received them back on May 6. The Q6 was brought in for a 10,000-mile service, a rear seat belt recall, and a front tire warranty claim. The Q7 was brought in for an oil change. Unfortunately, this was an extremely disappointing experience from start to finish. First, when I received both vehicles back, they were covered in dirt. For a luxury dealership and service center, that is unacceptable. I have owned BMW, Mercedes, Porsche, and Tesla vehicles, and even when those service centers kept a car for only one day, they returned it washed or at least reasonably clean. Second, regarding the Q6 tire warranty claim, I never received a clear update or explanation from Audi Bakersfield. Afterward, I took the vehicle to America’s Tire, where they inspected the tire and told me it had a manufacturer defect known as tire chunking. I also contacted Bridgestone, and they advised that Audi would need to submit the warranty claim. Audi Bakersfield failed to properly assist with this. I ended up replacing the Q6 tires through America’s Tire, and they were able to claim some amount for the front tire issue, which makes Audi Bakersfield’s lack of help even more frustrating. Third, after receiving my Q6 back, I now hear a rattling noise coming from the outside/front of the vehicle whenever I turn on the A/C. This issue was not present before the service. The biggest issue is with my Q7. After the oil change, the oil was overfilled. The MMI now shows a warning that says, “Please reduce oil level.” I live about two hours away from the nearest Audi dealership, and since the Fresno Audi dealership is closed, I had to take my vehicles to Bakersfield. On top of that, I was only informed on the day of the appointment about an “8-hour” update for the Q7, which Matt said could take up to five days. This is despite the fact that I had called two weeks before, one week before, and again a few days before the appointment to let them know I would also be bringing in the Q7 for an oil change. Because of this oversight, not only did they fail to notify me in a timely manner, but they also did not provide a loaner vehicle, for Q7. My service advisor was Matt, and the service director is Raul. I have called Audi Bakersfield more than 20 times trying to get guidance on what to do about the oil warning, but I still have not heard back from either Matt or Raul. As of today, no one has followed up or taken responsibility. The lack of communication, poor accountability, and careless service are unacceptable. I have also dealt with Paul who deliver the car to me was very rude. After reading other recent reviews mentioning similar behavior over the past several months, it is disappointing to see that nothing appears to have changed. For the Q7, I need someone from Audi Bakersfield to tell me what I am supposed to do. Since receiving the vehicle, I have driven it very little because I am concerned that the overfilled oil could damage the engine. If there were a rating below zero, I would give it.”

“Cody was extremely helpful and made the entire process easy and stress-free. He took the time to answer all my questions and helped me get into the exact car I had been looking for at a great deal. I really appreciated his professionalism, patience, and excellent customer service. I highly recommend working with Cody if you’re looking for a smooth car-buying experience! Paul was extremely helpful and professional throughout the entire process. He took the time to answer all of the questions I had and made sure I understood everything every step of the way. His patience, respect, and willingness to help made the experience smooth and stress-free. I truly appreciate his excellent customer service and would highly recommend working with him!”

“Honestly, I just want to give a big shout out to the entire dealership of Audi Bakersfield. They are hard working individuals who definitely had to deal with a lot when it came to having me as a customer. The amount of professionalism that they displayed through the early process of me first picking up the vehicle and then the post process when when it came to cancelling my warranty (Due to me wanting to add aftermarket parts to the car and my cousin and I are going to do all the maintenance work). Jacob is an outstanding salesman who cares about making sure his clients/customers are happy and treated with the upmost respect and like family. Always attentive to the need of the customer and making sure they feel comfortable and all needs are concerns and worries are addressed. If you have the chance to have him as your sales person, I would highly recommend asking for him. As well as the rest of the team at Audi Bakersfield, cannot thank than enough for this beautiful car. Extremely happy with it”