Napletons Valley Hyundai

“I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi. I notified the dealership immediately and requested that the vehicle be repaired(as required by state law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note on a car I cant use. I am sharing this experience so other consumers can make an informed decision.”

“I recently purchased my vehicle from this dealership and had an amazing experience from start to finish. The staff was knowledgeable, patient, and never made me feel pressured. They walked me through every step of the process and made sure I understood all my options. The entire transaction was smooth and efficient. I truly appreciate their honesty and professionalism. I would definitely recommend this dealership to anyone looking for a vehicle!”

“Just leased a Santa Fe Hybrid from Stephanie at this location and it was a great experience. Not only was Stephanie wonderful to talk to she made the entire process enjoyable and she worked tirelessly to obtain the exact vehicle we were looking for. Would 100% recommend getting a car from Stephanie and Napleton Valley”

“I walked into Hyundai showroom to trade in my Honda CRV Hybrid to the new Hyundai Santa Fe Hybrid. Daniel Cabac is your guy, he understood my needs and gave me an excellent deal on my car. Really professional and it was a quick turn around. 5 stars all around.”

“Bought a car here. Paint chipped on the car right away. Service quoted me and told me i had to pay. After that they never called me back, to bring it in because a dealership has no loaner cars. Been calling in and nobody answers worst dealership ever! DONT BUY FROM HERE THEY JUST WANT YOUR MONEY”