Audi Arlington

“Extremely disappointed with the service at Audi Arlington. My vehicle has now been sitting at the dealership for an entire week and they still haven’t even diagnosed the problem. A week just to figure out what’s wrong? That alone is frustrating enough, but what makes the situation worse is the lack of communication and urgency from the service department. To add to that, I haven’t been provided with a loaner vehicle. So not only has my car been sitting there for days with no answers, I’ve also been left without transportation. For a dealership representing a luxury brand like Audi, this level of customer service is honestly shocking. When you bring your car to a dealership, you expect professionalism, communication, and at the very least a timely diagnosis. Instead, it feels like my vehicle has just been sitting there with no clear plan or update. At this point I’m questioning whether anyone is actually working on the car at all. I chose this dealership expecting a higher standard of service, but this experience has been extremely frustrating and disappointing.”

“⸻ I recently purchased a 2018 Volvo XC90 T6 Inscription, and the 3½-hour drive to the dealership was absolutely worth it. The entire experience was professional and smooth. They answered all my questions about the vehicle and made the buying process easy and stress-free. I would like to give a special shoutout to Asare for working with me to make this deal happen. He was knowledgeable, professional, and truly went above and beyond. I give him a well-deserved 5-star rating. I highly recommend this dealership and ask for Asare if you visit — you won’t be disappointed.”

“I had a great experience purchasing my 2026 A6 from Audi Arlington. From the beginning, everything was smooth. My sales rep, Shawn, was great to work with. He was very helpful, knowledgeable, and responsive throughout the process. We were able to work out the numbers over the phone before I came into the dealership. No surprises just a straightforward easy process. I definitely recommend asking for Shawn. I’m very happy with my purchase.”

“I had a wonderful experience at this dealership! My sales consultant, Zach, was extremely professional, knowledgeable, and caring throughout the entire process. He took the time to answer all of my questions, made sure I understood every detail, and made the car-buying experience smooth and stress-free. If you’re looking for someone trustworthy and supportive, I highly recommend asking for Zach! Thank you for making my new car purchase such a great experience!”

“I had a great experience today buying an Audi from Shawn. He was kind, knowledgeable, and patient throughout the process. He genuinely took the time to explain things to me and really show me the features of the new Audis available. I traded in my car and felt they gave a fair value for my trade in and really made the process easy. Super happy with my car and cannot say enough great things about Shawn, he’s definitely an 11 out of 10. Will recommend to friends and family in the future.”