Arlington Heights Ford

“I had a very poor experience at Arlington Heights Ford a few months ago. I initially visited to look at a Honda. Sam was polite and pleasant to work with, but Victor was incredibly condescending throughout the interaction, which made the experience uncomfortable. The vehicle was significantly overpriced, and interestingly, it remained on their lot for months after I viewed it, which only reinforced my concerns. What has been even more frustrating is that four months later, I am still receiving calls from the dealership asking if I’m in the market, despite clearly communicating in the past that I already purchased a vehicle elsewhere. The lack of respect for that communication has left a lasting negative impression.”

“The salesman was helpful before i bought, but after was nowhere to be found to go over the new truck with me. The truck had 2 service issue lights on the dash which for a new truck is moot good. There was also old tape stuck to the carpet under the floor mat. The finance part of the truck buying was excellent! Overall happy with the great deal, just not happy with the way the truck was delivered”

“After a very disappointing experience at another Ford dealership. We were very satisfied with how Arlington Heights Ford does business. Went in knowing we wanted Bronco. Went for test drive we liked the Bronco. Went inside to talk about the deal, they were extremely fair with their offer on our trade in. They didn’t play any games at all with the numbers very straight forward. Tim our sales professional was great to work with answered all our questions and very pleasant. Our finance manager Mark was great to work with as well. Wasn’t pushy at all with trying to upsell us, offer an extended warranty but we declined at this time and very understanding and said when we were ready to come back he get it taken care for us. The GM came over asked how we were doing very nice you don’t get that most dealers. Overall 5 star experience very pleased with how they do business and will definitely be back again and tell others about them. This is how the buying experience should be without any games and back and forth bs. Great Job Arlington Heights Ford!!!!!!”

“I had a great experience buying my Ford from this dealer. Jeremy was knowledgeable, honest, and easy to work with throughout the entire process. I traded in my Ram, and they made the trade-in process smooth and straightforward with no pressure. Communication was clear, everything went smoothly from start to finish, and I really appreciated how professional they were. I would definitely recommend them to anyone looking to buy a vehicle. - Vyacheslav Yaskovets”

“Service & Parts Department is a joke. I ordered some accessories for my truck on the ford website and had to pick them up at AH Ford. Got my email that my order was ready for pick-up late of a Friday and went to the parts department the following Tuesday at 8:00 AM 8:00 AM on a Tuesday Service department was reasonably busy, but they welcome me and pointed me to the parts counter. Now, the service department person is working on his computer and just ignored me for 15 minutes. Nice way to welcome customers. 15 minutes later, finally available to help me.... no welcome, no how can I help you, just a what do want. Explain I'm picking up an accessory order, give my order number and contact information. Guy leaves for another 10 minutes... guy tells me my order isn't there... Show I'm the order ready for pick-up email... doesn't care, told me he'll call me back later if he can find it. It''s not like I took some time off work to drive there, but obviously he couldn't be bothered. Few hours later, phone call, I found your order! Great told the guy I'd pick it up at 5:00 PM 5:00 PM same day, go to the parts department. => Nobody is behind the counter. (parts department closes at 6 PM) Wait 15 minutes, the service department is right there behind me, but no one cares and pay attention to me. Finally someone walks by the parts counter, ignores me, so I have to stop him and ask for help. Not his job, but he's looking for someone. 10 minutes later, It looks like I've interrupted the service department girl snack, sorry :) Tell my story again, she go look for my parts, can't find those. Call another guy, sorry to keep interrupting those 5PM snack breaks... Tell my story a 3rd time and the guy starts flipping through a stack of papers, apparently they don't use computers... Another 15 minutes, my order was under the counter... victory! The lack of organization of this place and the lack of customer service is just incredible. Run away from this place...”