Koons Ford of Annapolis Inc

“Having to pay more for a handicap vechile sucks. When a dealerships wants you to use their finance it sucks more Not knowing how to submit a deal to capital one and tell me it’s because of a conversion which is only half truth. It is all a paperwork problem. They can’t approve a loan the dealership does not give them correct paperwork for. I know the correct paperwork was not given because capital one funding department flat told me you never signed which means they can’t process it. I was able to get them to walk me through what needed to be done. Instead he kept wanting me to submit it which I can’t even do. This is a problem with the mobility department only wanting to use mobility funding which has a lot higher interest rate. No way a payment should be almost 200 more for a year old suv and a lot less miles. I am putting the same down payment. My van was 5000 dollar higher after my down payment. Payment is 714 to well over 800. At first it was over 900 Wants me to come back with Va paperwork I think not.”

“I drove to Koon's Ford from Virginia to purchase my 2017 Infiniti Q60. The best customer service I've received in any dealership. Their service and price of vehicles are unmatched. Great team in Brandon and Terry. Definitely an A+ team that I would recommend. This team knows how to look out for their customers with unbeatable pricing and flexibility to ensure customer satisfaction. Thank you for the positive experience and having the best price for the vehicle I purchased. I would definitely recommend and buy another vehicle from them.”

“Exceptional experience from start to finish Chuck made our long-distance car purchase seamless and stress-free. From our first call to delivery day, he was professional, friendly, and incredibly detailed. The car arrived exactly as described—no surprises, just perfection. What really stood out was his attention to detail and communication throughout the process. He kept things moving smoothly even when we had family matters to deal with. We always felt confident, even buying from a distance. If you're looking for someone who goes above and beyond, Chuck is your guy. We couldn't have asked for a better experience. Highly recommend!”

“We recently purchased a truck from Koons Ford, and the experience was outstanding! The staff's hospitality was warm and welcoming, striking the perfect balance—never pushy, but always helpful in guiding us toward the truck of our dreams. Our salesman, Derek, went above and beyond, making the process smooth and enjoyable with his exceptional service. From start to finish, the team at Koons Ford made us feel valued and supported. If you're in the market for a vehicle, I highly recommend Koons Ford for their top-notch customer care and professionalism!”

“My entire experience, from the first phone call up to taking the vehicle home, was the most pleasant and professional car-buying experience I've ever had. There were no tricks or gimmicks played by anyone, they were respectful and courteous the entire process. I searched all over the place for the right 2025 expedition platinum, which at the time was very hard to find. Plenty of other dealerships made promises that they had what I was looking for. However, upon arrival, it was clear they were simply trying to sell me just what they had on the lot and paid no attention to my requirements. I made a request to Koons Annapolis on Sunday evening inquiring if they had a 2025 expedition with my requirements. Early Monday morning, I received a call from Derrick Tolliver; he was extremely thorough and professional. Darrick listened to what I needed and he immediately checked what he had on the lot and if it fit my requirements. When he assured me he did have a match, he pulled the vehicle for me to come see that afternoon. Upon arrival, I met with Darrick, and we went to work going over all the options and then the details of the price. The entire team at Koons Annapolis simply did everything right by me. Their trade offer was more than fair for both parties and made the remaining negotiation a breeze. The rest of the buying process, speaking with the sales manager, went similarly to my experience with the rest of the staff. No pushy sales tactics, simply good information and friendly conversation. I would like to thank the team at Koons Annapolis, specifically sales associate Darrick Tolliver. I'll be back in the future without a doubt.”