Fitzgerald Cadillac VW of Annapolis

“Disappointed with Service Experience I brought my 2015 Cadillac Escalade to Fitzgerald Cadillac of Annapolis (34 Hudson Street) for a simple oil change. The standard price without a coupon is $119.95, and I had a coupon for $69.95. However, my service advisor David Alexander told me that because my vehicle takes 8 quarts of oil, the total would be $109.00 even after applying the coupon. My husband called to verify the price, and Mr. Alexander confirmed that it was $109.00 due to the additional two quarts. When I arrived at 7:15 a.m., I didn’t leave until 9:41 a.m. ~ over two hours later ~ for an oil change. I have been to several Cadillac dealerships, and I have never waited that long for such a basic service. When I asked about the delay, Mr. Alexander simply said they were short-staffed. At no point did he come to update me or apologize for the wait. To make matters worse, when we checked out, we were charged $99.77, which didn’t align with the previous quotes. The numbers just don’t add up, and overall, the customer service was disappointing. I expected a higher level of professionalism and communication from a Cadillac dealership. Unfortunately, based on this experience, I would not recommend this location.”

“In the past, I’ve taken my Cadillac to this dealership multiple times for routine service and had a great experience with the service advisor Leonard. I recently brought my car there for service and had a horrible experience with their advisor Kenny Burger. A few hours after I dropped my car off at the dealer I received a call from Kenny that my car had an oil leak and they would have to keep the car. After that day I did not receive a single phone call from Kenny with an update, this went on for almost a week. I called the dealership, asked to speak with him and was met with endless excuses once I could finally get a hold of him. After my car had been sitting at the dealership for almost a week and not one phone call, I was told by Kenny that the tech still hadn’t determined where the oil leak was coming from and the dealership had a “back log” of cars they have to service, which is why it may take awhile. I asked for an estimate of how long it would take for my car to be finished and he had no timeline for me. I also asked if my car could be sitting on the lot for the next month waiting to be serviced and he found that question very amusing. I have never experienced this level of disrespect from any service department and lack of communication. The following day I called back and asked to speak with a manager. I was told no manager was available at this time. I gave them my information and asked if they could have a manager give me a call. Never received a phone call. After a week of my time being wasted, I decided to go pick up my car, unfixed, and take it to another dealership for the oil leak. When I arrived to pick up my car I had a manager I’m assuming tell me that he “respected” my decision to take the car as if I was being irrational for taking it after a week of no communication and no progress. If you bring your car here for service, request Leonard as your advisor! Do not allow Kenny Burger to oversee anything related to your car.”

“My experience purchasing a 2025 Cadillac Lyriq from Fitzgerald Cadillac in Annapolis was outstanding from start to finish. The process began a few days before my visit, when I reached out via their website to inquire about two models that were in transit. Ronnie, a sales consultant at Fitzgerald, responded promptly the next day with updates on arrival times and availability. I also needed to trade in my 2024 Rivian R1S, so I sent Ronnie the VIN and details. Within six hours, he provided a trade-in estimate that was competitive with other offers I had received. Ronnie was thorough, transparent, and included all the relevant details in his communications. When I arrived at the dealership on Monday, June 2, everything was exactly as Ronnie had described. The purchase process was quick and seamless, and the team even assisted me with a tax credit on my registration. Conrad’s desk sized touch screen made document signing a breeze. I truly appreciated their honesty, efficiency, and professionalism throughout the entire experience. Overall, I highly recommend Fitzgerald Cadillac to anyone looking to purchase a Cadillac. The staff was forthright and made the entire process effortless.”

“Purchased my new vehicle yesterday and it was the best car sales experience I had thus far. Brenton was great, straight to the point and left the ball in my court entirely. There was a bit of confusion on financing that we cleared up but I still had an overall great experience! He wasn’t pushy at all and I would definitely recommend him. The finance manager, Conrad, was also a pleasure to work with. Thank you again!!”

“Melissa was wonderful! Very helpful, knowledgeable, responsive! Not high-pressure, which we all know no buyer likes. Conrad was also great! Extremely personable! My car was ready and waiting, clean and gassed up! I would gladly refer Fitzgerald!”