Mercedes-Benz of Ann Arbor

“If you’re shopping at Mercedes, ask for Mickey. He helped us build our exact vehicle from scratch and somehow made the entire process feel easy — clear communication, zero pressure, and no dealership runaround. When delivery day came, everything was prepared and seamless. Start to finish it was professional, efficient, and honestly enjoyable. Great experience and even better service. Highly recommend working with him.”

“Be aware 🚨‼️They are the cheaters 🚨‼️ Never buy used car from them, they always accepts defective cars when somebody comes to buy Mercedes and they don’t even provide 1 day warranty on used cars until you even reach home. I recently bought 2021 Tesla Model 3 from them and found out the coolant line was broken and it costs $17000 to fix it 🙂 I drove from cleveland to sign the paperwork and they did not even have the car ready or fully charged. I gave them (salesman) 5 days to get it ready and on the delivery day, they said “Oh we (Mercedes Benz) don’t have the $40 adapter to charge the tesla” 🤣 what an embarrassing statement from “MERCEDES BENZ”. After I drove off, ofc to the supercharger since they couldn’t even charge it, the entire coolant reservoir got emptied out. I took it to the mechanic and found out the connection between cooling system and high voltage battery is broken and its not fixable since the coolant might have been reached inside the battery cells so it needs to replace an entire battery which costs $17,000. After that I tried calling the salesman who has no idea about the car he was selling told me that I was offered extended warranty which is complete lie. Later on he was about to reach out to me regarding my warranty but nobody did. All in all, you don’t wanna buy any used cars from these people, IDK about Mercedes Benz 😵🙅🏻‍♂️”

“Mercedes-Benz of Ann Arbor delivered an exceptional experience from start to finish. The quality of service was outstanding, but what truly set this experience apart was Susie. She went above and beyond to make our vehicle pickup genuinely fun and memorable—from presenting the keys in a silk-covered box to celebrating with a confetti cannon. Susie understands that buying a car should be an experience, not a chore. She brings energy, excitement, and a personal touch that transforms what many people dread into a meaningful life moment. This was car buying done right, and for the first time ever, I may not dread the end of my lease. Highly recommend both the dealership and working with Susie if you want an experience you’ll actually remember.”

“I recently purchased a GLS from Mercedes-Benz of Ann Arbor, and my experience was truly exceptional from start to finish. My sales consultant, Susie Arrow, was incredibly patient and supportive throughout the entire process. She took the time to help me test-drive multiple models until I found the perfect car for my family. I never felt rushed or pressured—just genuine care and professionalism. When I was ready to move forward, Susie and her colleague Patrick Curley worked together to find me the right deal, and I really appreciated how transparent and accommodating they were. I also want to mention Aric, the finance manager, who was extremely helpful in explaining the warranty options and protection plans. He provided clear information without any pressure to buy anything I didn’t want, which made the whole experience even more comfortable. Overall, my experience at Mercedes-Benz of Ann Arbor was outstanding. I’m very happy with my purchase, and I will definitely return to buy future vehicles. I highly recommend this dealership to friends, family, and anyone looking for a smooth and honest car-buying experience.”

“From the moment we walked in, our experience with this dealer was awesome. The receptionist Nancy was so friendly. Chad Biggert & Patrick Curley were also so friendly and helpful. The used vehicle we purchased was exactly what we were looking for. The price was fair for the age and condition of the vehicle. I will continue to do business with this dealership in the future.”