Victory Honda

“I purchased a 2025 Honda CR-V Hybrid Sport-L from Victory Honda in April 2026. After reviewing my paperwork following the sale, I discovered discrepancies between the signed price breakdown and the finance contract regarding the vehicle price. I also raised concerns regarding an appearance protection package and requested documentation showing the product was actually applied. Additionally, I was originally charged for accessory items that documentation later showed had already been installed on the vehicle approximately two years prior to my purchase. This was initially disputed until I pointed out the prior installation was documented on the vehicle’s Carfax report. After bringing that to Mike’s (GM) attention, I did eventually receive a refund for that package. I also obtained an independent professional detailer inspection regarding the condition of the vehicle and the appearance protection concerns. Supporting documentation and photographs have now been provided on four separate occasions, including through the Better Business Bureau process, yet I was later told the documentation had not been received and another time completely disregarded and not addressed The dealership has repeatedly stated they would like to discuss and resolve the matter; however, many direct questions regarding pricing discrepancies, financing concerns, documentation, and proof of product application have gone unanswered throughout this process. I still have not received a clear explanation regarding the pricing discrepancies within the financing documents. Regarding the appearance protection package, I have repeatedly only been told that it “was applied,” despite providing professional detailer statements and photographs appearing to indicate otherwise. At this point, communication has stopped outside of complaint channels. Reading other reviews afterward and seeing similar generic responses has been concerning. I strongly encourage buyers to shop elsewhere.”

“Absolutely wonderful experience! It was my first time buying and Hayleigh was wonderful! She answered all my questions and helped me find what was right for me. She was very kind and easy to talk to, and made sure I was comfortable. Zachary was also amazing. He broke everything down for me and helped get me the best deal! I am so happy with my decision and highly recommend them!”

“I’m honestly so grateful for Marissa and all the actual effort she put in for me. She was patient, genuine, understanding, and worked incredibly hard to help make this happen for me. She went above and beyond, even coming in on her day off not once, but twice. She treated me like a person instead of just another sale, and that meant a lot. She stayed positive, answered every question, and never gave up through the process — even when I wanted to. She has EARNED my business, and I honestly won’t buy a car from anyone else as long as she’s in the business. I truly appreciate all of her help and couldn’t be happier with my experience. Thank you again, Marissa — you made a huge difference for me, and I’ll never forget it.”

“Came in to get my car serviced and ended up buying a new car! The team at Victory Honda are professional, fun and kind! We loved our experience and highly recommend this place for both service and your next car! Special shout out to @stephaniecaudill! She’s a keeper!”

“Friday late pm, I decided to visit Victory Honda because they had the Honda Ridgeline I desired. Seth and Kevin made the process easy and I have a great vehicle for years to come. Over a year I have been asking many people, most who were strangers who owned a Ridgeline. Not one person said they weren't satisfied, and many have had more than one second generation Ridgeline. None had any serious issues! Visit Victory Honda and you will see that they are number one in my opinion.”