AutoNation USA Austin

“My experience was amazing! From the moment I walked through the door and was greeted right away to the moment I walked out with my vehicle. My sales person was extremely helpful and got me into the vehicle I wanted. Walked me through every step of the way. Thank you so very much to my salesman Courtney Cole appreciate everything you helped me with! Loving every minute in my new car.”

“I purchased my vehicle in mid-March, and while the buying process itself seemed fine at first, the experience quickly went downhill. Before we even finalized the purchase, we had to fight to have an additional charge removed for a clear coat/protectant package that we never requested. We were told it had already been applied, but that shouldn't mean customers are forced to pay for something they didn't ask for. Unfortunately, the poor customer service continued long after the sale. I called multiple times (5/19, 6/5, 6/12, and 6/30) to check on the status of my registration. Every single time, I was told not to worry, that it was "being worked on," that the DMV was probably backed up, and that someone would call me when it came in. No one ever called. By the morning of 6/30, I asked to speak with the general manager. I was told he wasn't in yet and that he would call me back when he arrived. After hearing nothing by 1:00 p.m., I contacted the corporate office because I still wasn't getting any answers. Corporate immediately opened a case and said someone would contact me within 24 hours. Later that day, my boyfriend called the dealership to ask why I had been getting the runaround for months. Instead of providing answers, the manager (Ali) hung up on him. Only after I involved corporate did the general manager finally call me. He claimed my email had "just come across his desk" and that it was the first time he had seen the issue, despite my repeated calls over the past several weeks. He then admitted there was a problem with the title that had delayed the registration. Ironically, the very next day I received an email saying my registration had finally been mailed. It shouldn't take escalating an issue to the corporate office for a customer to get a straightforward answer or have a problem addressed. The most disappointing part is that there appears to be no system in place to identify and proactively resolve overdue registrations. A registration delayed this long should have been flagged well before I had to repeatedly call and ultimately file a complaint with the DMV and the corporate office. Saying the general manager "didn't know" is not an acceptable excuse. Leadership should have visibility into unresolved customer issues, especially ones that drag on for months. Overall, my experience was one of having to fight every step of the way—from disputing charges that shouldn't have been on the purchase agreement to simply getting my registration processed. I cannot recommend this dealership based on the lack of communication, accountability, and customer service after the sale.”

“AMAZING EXPERIENCE! Can’t say enough about this place! They had a great selection of cars at all kinds of different price ranges. Our salesman Joe! (Go for Joe!) was very patient and helpful with us as we test drove multiple cars and installed a car seat in each one. Everyone we met was very friendly and made it such an enjoyable experience. Very happy with the quality of the cars. Thank you Auto Nation USA Austin!”

“Recently purchased a BMW from them and Joe Mccune worked with me. He was a great professional sales man. Had an amazing experience purchasing my car and Joe made sure I was taken care of the entire time. I didn’t feel like they were trying to force me into a car but actually worked with me to make sure I left in something I really loved.”

“I initially called AutoNation about a vehicle I saw online, and Jeremy Thomas answered the phone with eagerness and a genuine willingness to help. From the very beginning, he was friendly, knowledgeable, and insightful. After I shared my purchasing plans, he was fully prepared and made the entire buying process seamless. His level of organization and professionalism truly stood out. Jeremy exhibited exceptional customer service and went above and beyond even personally delivering my vehicle three hours away! Jeremy, thank you for making this such a smooth and positive experience. Wishing you the very best of luck in your new job!”