Auburn Honda

“new dealership spotless, Joanne assistant mgr in service is a jem!!! professional and accountable! this dealership has the right stuff! Honda treated me very well! i’m going back to by a car this week!”

“Our sale specialist was great to work with. Came in unsure of exactly what direction I wanted to go, and she was incredibly patient, open minded, and helpful through the entire process. She took the time to go over different options, answer every question I had, and never once made me feel rushed or pressured. On top of that, her sense of humor and personality made the whole experience actually enjoyable. You can tell she genuinely cares about helping and making sure they’re comfortable with their decision rather than just trying to make a sale. Overall an all around great experience. Highly recommend, Thanks again Ashley!”

“Took 2026 CRV in for oil change, tire rotation, recall notice. Everyone was very nice! Shuttle available to my in-laws nearby. Love the technology of being able to track the status of the car easily online. Unfortunately, other than the check in and a video of the multi-point check, no other updates were made. Four hours later I texted to find out when the car would be ready but didn't hear back. I later called to ask about the status and was told the car was ready. Very happy with the service...just wish the technology had been used/worked.”

“I had an Excellent experience at Fox Honda. Joanne, the service writer, was very friendly and helpful. Lou, the mechanic, was impressively knowledgable and explained what was being done to my car in great detail. The dealership was quite impressive and very comfortable to wait in. I will most certainly be returning for future service appointments.”

“I test drove a used 2023 Subaru Outback on 3/8/25. I did all of the paperwork, etc. for financing that day and was told I could pick up the car on 3/11/25. I asked more than once if the car would be detailed inside and was told yes. When I went to pick up the car, the entire interior was covered in a white film. Dash, doors and speakers had white residue everywhere. I got in touch with the salesperson I was working with and explained the situation to her. She asked me to send pictures, which I did, showing all of the white residue on everything. She said she was the person who cleaned the car and said it looks like it just needs to be wiped down again. It had never been detailed, but instead had just been sort of "cleaned" with some cleaning product that left this white film everywhere by the salesperson rather than a detail department. The car looked worse than when I test drove it. I live 45 minutes from the dealership so I inquired about having the car detailed closer to home and asked if the dealership would cover the cost. They said they would not pay for a 3rd party. I paid $220 for a local company to detail it. Also, twice now since I picked up the car less than a week ago, the low tire pressure light has come on and I've had to put air in one of the tires. Again I reached out to the salesperson and asked if a sales manager would contact me. She asked what it was in reference to and I explained that the supposed brand new tires they put on were leaking air less than a week after purchasing the car. And that for the amount I paid for the car, it seemed very unreasonable that I was already having issues with it. She said she'd have someone call me but no one did. I then called the dealership and asked to speak to a sales manager and he was incredibly rude. I asked him if I have the car fixed at my local Subaru dealership, would the dealership cover the cost and he said no...that he would not pay for a 3rd party to fix it, but I could bring it back there. A 45 minute drive on a tire that is losing air rapidly. Then rudely said, "how do I know you didn't just drive over something?" So now I have to pay out of pocket for that repair as well. Their customer service is horrible. I've bought many used cars in my life and I am aware that a used car will not be like a brand new car, but whatever happened to treating customers with respect? I haven't even had the car a week, haven't even made one payment on it yet, and I am being told by their sales department that they will not cover a 3rd party expense even though I live 45 minutes away and even though none of these issues should even be happening? I will never do business with this dealership again.”