Jim Ellis Hyundai

“My husband and I drove 6 hours to look at a used Subaru for our daughter. Hamilton was eager to help us and made us feel comfortable. He went above and beyond, going back and forth answering all of our questions. Chris was super helpful and patient as well. We had a great experience and a very happy daughter! Thank you!”

“This one star is dedicated to the man in the picture Cory. I took off early from work for my scheduled service appointment at 5pm and arrived a little early to make sure I made it. I checked in and sat in the lobby waiting for my car and he helped everyone BUT me. He gave me no updates and did not check in with me at all. I waited for 3 hours to be told my car was not serviced. He had already left by this time and it felt extremely disrespectful for him to walk by and check in on every other customer in the lobby except me. Thank you to the young man who checked in on me and got me in contact with the manager. Shout out to the manager Clint and Monta who took over in place of Cory. I was very impressed with the measures they took to rectify the situation caused by this man’s complete incompetence. They even took the initiative to help comp some of the services I was getting done as well as providing a rental while my car was in the shop and I was overall extremely satisfied with how Clint especially handled the whole situation. Again, this one star only reflects Cory and his completely inadequate customer service and work ethic. I absolutely would not recommend working with Cory if you don’t want your car “lost” in the system. It was a night and day difference once Monta was handling my vehicle as I got consistent communication and he kept me updated and informed the whole way through.”

“I had a great experience working with James Kirklin II at Jim Ellis Hyundai Atlanta. He greeted me very quickly when I arrived and made the whole process easy and stress-free. James was friendly, patient, and answered all of my questions without making me feel pressured. The dealership also has plenty of parking outside, which made everything even more convenient. Everyone was professional, and the service was smooth from start to finish. I really appreciated how organized everything was and how comfortable they made the experience. I would definitely recommend asking for James Kirklin II if you’re looking for great customer service. Thanks again!”

“Such a great experience all around! From the time I walked up, everyone was attentive and welcoming. My Brand Specialist, Kylie, was phenomenal! Professional, but more than that, she was genuine, understanding, and authentic throughout the whole process. There was no pressure at any point, and her effort in my interests were completely met. Shoutout to Chris as well for being communicative during the process.”

“I had a great experience with Mr. James Kirklin II. I bought my 1st 2024 Hyundai IONIQ 6 EV on Saturday. It was a great experience. He was very patient with me during the buying process. I'll definitely buy from him. He was very professional & courteous. He wasn't pushy & made sure everything was taken care of before delivery. The management team was easy to deal with as well. The new showroom was beautiful and clean. Lacking parking for customers. Nice customers lounge and fresh coffee.”