Jim Ellis Cadillac

“We had an exceptional experience with the service department at Jim Ellis Cadillac, and we especially want to recognize our Service Advisor, Paloma. Last week, we brought our vehicle in together for an oil change, and this week my husband returned for a scheduled repair appointment. From beginning to end, Paloma provided outstanding customer service. She was professional, knowledgeable, thorough, and incredibly helpful throughout the entire process. What stood out most was her communication. She explained everything clearly, kept us informed every step of the way, and made sure we understood the work being performed. We truly appreciated her honesty, attention to detail, and the genuine care she showed in making sure our experience was smooth and stress free. It is not often that you find someone who combines professionalism, excellent communication, and outstanding customer service so well. Paloma made us feel like valued customers, and that level of service makes a lasting impression. The entire service experience at Jim Ellis Cadillac was efficient, welcoming, and well organized. We highly recommend Jim Ellis Cadillac for anyone looking for quality service, and we highly recommend asking for Paloma. She is a tremendous asset to the dealership, and we are grateful for the excellent care we received. Thank you, Paloma, for making both of our service visits such a positive experience. We will definitely be returning for our future service needs.”

“The BEST team to buy a car. My experience was truly wonderful and not stressful. Ask for the wonderful Naiya and the wonderful Tim if you are looking for a stress free car buying experience.”

“Had a great car buying experience working with Jon Arante and Sales Manager Tim Crenshaw. Jon was easy to work with, knowledgeable, and made the whole process smooth from start to finish. Tim made sure everything came together seamlessly and was very professional throughout. Appreciate the great service—highly recommend working with this team!”

“Overall great experience purchasing my Cadillac VISTIQ from Jim Ellis Cadillac. Zane and Jake were great. No add-ons bundled or other pricing shenanigans. I would give it a 9/10 overall. Dealership purchases still take too long between all the negotiations and various stages. CarMax has spoiled us on purchase efficiency. Fix that and 10/10”

“I would not recommend buying a vehicle from this dealership. The employees of this dealership are unethical. After several weeks of looking, I located a used CERTIFIED 2023 escalade at Jim Ellis. After preliminary negotiations via phone and email (including asking specifically about dents, body damage, scratches, etc), I drove to Atlanta from Orlando to look at the car and potentially complete the purchase. I closely inspected the car and test drove it. There were a couple of issues the sales consultant (Alex Lagrow) did not disclose (tear in the headliner and "creases" in the chrome trim piece on the front bumper), but I chose to go through with the purchase. Based on my experience, those issues would be relatively easy to fix. I did take pictures of the vehicle and specifically the front bumper while the vehicle was on the lot before I completed the purchase. When I arrived back to Orlando, we noticed more damage to the vehicle including a subtle dent in the bumper, vertical crack in the fog light, and scrape to the bottom of the bumper. The front bumper was also slightly misaligned. I was unable to appreciate these other areas when the car was on the lot at the dealership based on how the vehicle was positioned relative to the sun (and the fact that it was later in the day). I should also note the Carfax report did not show any accidents on the history (which is not an uncommon occurrence). I contacted the sales manager (Justin Perlino) after numerous attempts. He said the damage was not present when the car was at the dealership and happened on my return trip to Orlando despite me sharing the pictures that I took before I drove the car off their lot. He denied any level of wrongdoing and said there was nothing they could do. He clearly was aware of the above issues because during the course of our conversation, he stated that the vehicle was already significantly discounted when I asked for additional money to fix the damages. I have notified the Georgia Better Business Bureau and initiated legal action, which will hopefully protect future consumers. If you do choose to buy a car at this dealership, then assume they are trying to hide something from you just like they did to me.”