Subaru of Ann Arbor

“As seniors in the late 70s, we were looking for a safe, reliable, and cost-effective two year old, low mileage vehicle that would take us out. Subaru's reputation for safety and reliability stood out, and the design of a 2024 Outback not only fit our needs, but far exceeded them with its style, responsiveness, roominess, and perfect match for Michigan's challenging winters. The features in our outback model matched almost all those found in our daughter's Cadillac Escalade...wow...value as well as style 😃👍💲”

“TL;DR 11/10 Experience for buying a car, i left with legitimate faith in the company. And ive never owned a subaru before this. I would 100% buy another when the time comes from this specific dealership. Now, ive been to a LOT of dealerships. My entire family have been in the automotive industry for a long long time. I myself worked for a Hyundai, and a Ford dealership. I absolutely hate buying a car, i dislike dealerships as an entity because of many bad experiences on both sides of the fence. This dealership, was actually a real decent experience. First off, handicap parking is a few feet from the door, although they are expanding to have more spots soon. An employee came to the door, and held it open for me. They welcomed me in and allowed me to get my bearings. I prefer a slower pace for anything like this. The air conditioning is awesome, it was 101 outside. Now, i met with a young salesman named Cam, who funny enough. Was also new at the time. And even though this was to become his first sale, still was able to answer just about every single question i asked about the car and the process. No bull, and when he didnt have the answer he wrote it down, and found it for me. He helped me pick a car. And even gave his own experience with them to help. He also helped us pick a color, that fancy new green and im VERY glad i got that. The test drive was calm, everything felt as if i was not rushed to decide a single thing, which in turn, helped me decide much faster then normal. He showed me how to connect a phone, helped me learn to navigate the screens, use the gps, all as part of his presentation of the car. It was a very smooth process. I left the dealership with a ton of information, and i slept on it, comparing to other manufacturers we looked at over the past few weeks. Next day, i made the call to move forward with an Outback Wilderness in that green color, and asked if i could come in again at my leisure. They did, and i ended up coming in just before the end of month, and to my suprise there was zero pressure to close before the month ended. I was given a tour by Cam, and met with parts, service and finally finance. He provided my wife with anything she needed, coffee, snacks, water and he was very polite to her, treated her like this was her car as well, and a part of the conversation at all times. The car is great so far, the next leg of the journey with it will depend on the car itself and my service experience. A very big thank you to Mr. Cam. If not for him, i very well might not have gotten a subaru. As i never had owned one before and i just finished a lease with Jeep, so i was leaning towards Chrysler for my next car at the time. But all 3 Jeep dealerships i have been to in MI have been a terrible, detached experience. Subaru of America, if you read this please give a bit of love to Subaru of Ann Arbor. And make the trans fluid service part of the maint plan again lol.”

“We had a great experience at Subaru of Ann Arbor, and our salesperson, Westan, was amazing to work with. He was extremely kind, patient, and attentive throughout the whole process. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable every step of the way. Westan really paid attention to all the details and took great care of everything for us, which made the entire car-buying experience much easier and less stressful. We truly appreciated his professionalism, helpful attitude, and excellent customer service. Highly recommend working with him!”

“Subaru of Ann Arbor and my sales person Tatiana Rodriguez made everything easy and simple to understand. I'm a "cars go Vroom!" guy, but she helped me learn the differences in car and engines. In a notoriously and stereotypically "haggle" sales setting, I never once felt any pressure to buy anything I didn't want or need. My experience actually started the night before when she emailed me to introduce herself...awesomde! When we met in person, Tatiana began by telling me the difference of Subaru and everyone else. She answered all my questions with detail, honesty, humor, patience, and integrity. We then spent some time getting to know each other. In the end, it didn't feel like a sales experience at all...more like talking with an old friend, and cares just happened to be the subject of our conversation. I would highly recommend Tatiana to anyone who is new to buying a car, someone who knows nothing about cars, or to anyone who values trust, care, and integrity when looking to buy a car. Shout out to Mike Brooke for helping me with the payments and warranty coverage. He was incredibly patient as we discussed options that fit my budget.”

“I really had a great experience at this dealership! Tatiana was one of the best sale people I have ever worked with. There was no pressure and she just gave me options and offered great discounts on units that had been too long on their lot. It was a great educational experience for me and I really appreciate all the time and effort she took with me. She never made me feel like I was not an important part of her day. She took time to get to know me and shared her own experiences with me on the car buying process! Thanks Tatiana!”