LaFontaine Buick GMC of Ann Arbor

“Alex was amazing to work with! He was very attentive to what I was looking for and found me the perfect ride! Thanks again Alex!!”

“Very disappointing experience from start to finish. The dealership called **us** to confirm that a specific vehicle was available at the Ann Arbor location and scheduled us for a **12:30 PM test drive that same day**. We did not contact them—they reached out to us and assured us the vehicle was there. When we arrived for our scheduled appointment, we were told the vehicle was actually at another dealership. We were then told it had been taken to Dearborn because another customer was interested, but that the sale had fallen through and the vehicle was on its way back. The salesperson assured us it would arrive within a few hours and even offered to have it driven to our house so we could test drive it. Three hours later, I called to confirm everything was still on schedule. I was again assured that the vehicle was on its way. Then, two hours after that, we received a call saying the vehicle had been sold and was no longer available. Whether the vehicle was never actually available or the dealership simply failed to communicate accurately, we were repeatedly given conflicting information and promises that were never fulfilled. We rearranged our day, drove to the dealership for a scheduled appointment, and spent hours waiting based on assurances that turned out to be false. This entire situation could have been avoided with honest, accurate communication. Instead, it was a complete waste of our time and left us with very little confidence in the dealership's professionalism. Based on our experience, I would not recommend doing business here.”

“Waited for a vehicle that was on an hour long test drive. Colin was friendly and attentive. He kept checking on me to make sure I was ok waiting. Offered other suggestions in case my first choice didn't pan out.”

“I had the absolute best customer service experience of my life working with Alex Figu. From start to finish, his attention, professionalism, and genuine care were beyond anything I’ve ever experienced. Buying my Buick Envista could have been a stressful process, but Alex made it feel effortless. He was incredibly attentive, patient, and thoughtful in every detail, always making sure I felt comfortable and confident in my decision. What truly stood out was how much he cared, not just about making a sale, but about creating a meaningful and positive experience. It’s rare to come across someone who combines efficiency, warmth, and excellence at this level. Alex doesn’t just do his job, he elevates it. I’m deeply grateful for the experience and would recommend him to anyone without hesitation.”

“My Mom's 2004 Rainier was her baby and she thought it would be the last car she purchased. When it gave up the ghosts after 22 years, she was pretty heartbroken. She would only consider a new vehicle IF it was as big as the Rainier, had a second row bench (for my son's car seat ❤️), fit into a very specific price range AND was pretty. Initially we thought Mom would need to lease or buy a used car. We had trouble while searching on our own to not only finding the size she wanted with a bench second row, but the price points were matching her needs either. So, we broke down and went to the nearest dealer, LaFontaine, dragging my aunties for moral support. Cue Gavin Hosler, Salesman. Not only was he friendly and welcoming, he matched the personalities of our gaggle so well that our whole herd hasn't been able to stop talking about him. He paid attention to everyone's input, ran the numbers on more vehicles than I can think of, and even went as far as checking ALL the vehicles on the lot to see which ones matched our qualifications!! No joke, he emailed us 2 pages of hand written notes on all the vehicles that matched what we wanted. He took so much of the burden off of us, that alone I can't thank him enough. When we identified exactly what vehicle Mom wanted, we realized that with the various discounts running right now, that it was more cost effective for Mom to get a new vehicle. Then Gavin was on the hunt! He left no dealership unturned. With the help of his co-worker Brendan (not sure which is Batman and which is Robin 😄), we finally have Mom a car with all the requirements and a few extras that we didn't even know were options. Gavin is great. He is genuine and he cares. When Mom's car was ready, he brought it to her house and even brought a birthday present for my son (who had a birthday during the course of our car hunt). Through witnessing our experience I have 2 relatives that not only are thinking of getting new vehicles, they want to work specifically with Gavin. Hold on to him LaFontaine, Gavin is the real deal!”