Passport INFINITI

“20260627 First time at Passport Infiniti of Alexandria... what a great experience. I was greeted with Michele Henix's smiley face. Something very uncommon to see nowaday with customer service in this area dropping rapidly. Michele was great. She was so polite and friendly. I felt so welcome. I came here for warranty service since Infiniti of Chantilly no longer exists. I wish Passport Infiniti of Alexandria is closer to my home. I will try to come here for services as often as I can. I really enjoyed my trip here.”

“I purchased a 2016 Acura MDX from this dealership last week , and they told me the vehicle had passed a multi-point inspection. However, after I signed the paperwork and took possession of the car, I noticed several problems. Before leaving, I mentioned a noise coming from the front control arm, but they told me it was normal. After I got home, I noticed another noise coming from the engine. I sent them videos, and they again claimed it was normal for an Acura. I decided to have the vehicle inspected by my own mechanic. On the way there, the car started shaking when I reached around 60 mph. My mechanic found that the front brakes and rotors needed to be replaced. He also scanned the vehicle with an OBD scanner and found an error code. When I contacted the dealership, they claimed they had already fixed the issue and simply forgot to clear the code. The engine noise turned out to be caused by a worn drive belt. And it does need control arms After driving the vehicle on a longer trip, I also experienced hard shifting from the transmission, which raised additional concerns about the car’s condition. To make matters worse, I discovered that the front windshield was cracked. Stay away from this dealership especially from the used car manger Mohammed and the sales person Tin, I am very disappointed with this purchase and the dealership’s handling of these issues. A vehicle that supposedly passed a multi-point inspection should not have this many problems immediately after purchase. I would not recommend buying a vehicle from this dealership without having it thoroughly inspected by an independent mechanic first”

“I purchased a 2014 Corvette in April from Infiniti. I live in Florida, and traveled to Virginia to purchase this car. The sales process was great. Very efficient and professional. Everyone was super helpful. There was an issue with me getting my FL license plate due to a delay with the bank that held the title. Right before the 30 day tag expired, I called and was informed they were still waiting on the title. A new 30 day temporary tag was overnighted to me so I was not impacted. The manager kept me updated via text of when I could expect the permanent plate. My permanent plate was also sent overnight due to the time it took to get resolved. I cannot express enough, that even though things did not go as planned, they made it as easy as possible. I would encourage anyone to use this location for sales. Thanks to all who were a part of me completing the process.”

“Exceptional Experience – Passport Infiniti of Alexandria I had one of the most respectful and comfortable car-buying experiences I’ve ever had at Passport Infiniti of Alexandria, and I truly want to recognize Rico, Patrick and Mohammed for their professionalism, patience, and genuine care. From the very beginning, Rico made me feel welcome and never pressured. He took the time to show me multiple vehicles, answer all of my questions, and give me the space I needed to make decisions comfortably. Patrick was equally patient and thorough, helping with the appraisal and numbers and taking the time to explain everything clearly. Mohammed guided me through the financial side and carefully explained protection plan options, extended warranties, insurance transfers, and tag transfers. At no point did I feel rushed or overwhelmed — they made sure I understood every detail. The entire team stayed well past closing to ensure everything was done properly. Even after the managers had left, Rico remained to help me get settled in the vehicle and explain features before I drove off. I never once felt like I was asking too many questions — instead, I felt supported. Even after the purchase, the care continued. Weather delays were handled thoughtfully, appointments were adjusted to fit my schedule, and follow-ups were prompt. It was clear that my convenience truly mattered. Buying a car can be stressful, but this team went out of their way to make the entire experience smooth, comfortable, and positive. Passport Infiniti of Alexandria clearly values respect, professionalism, and genuine customer care. I would absolutely recommend them.”

“This has been the best car buying experience I have ever had. Riko Chamroeun was amazing and talked through everything with each vehicle I was looking at. He listened to what I wanted and guided me to what he thought would best fit those details. He did not “sell” me but worked with me and I came away with the most amazing SUV that I am so happy with. Everyone at the dealership was so nice and gave such amazing customer service. It was definitely a luxury car buying experience. Thanks Riko and Passport Infiniti of Alexandria!”