Mike Castrucci Ford Lincoln of Alexandria

“This weekend, I traveled 8 hours (16 hours round trip) and paid for a hotel to purchase a 2023 Ford F-350 from this dealership. During the test drive, my wife and I immediately noticed a strong smell of gasoline entering the cabin. After opening the hood, there was an unusual engine noise along with a very strong fuel odor coming from the engine bay. This is a serious safety concern. We were never informed of any mechanical issues before making the trip. Customers traveling long distances rely on transparency and vehicles being truly “sale-ready.” This truck was not. The salesman, Kenton Shoemaker, did not assist in diagnosing or addressing the concern. I was left comparing the engine noise to another truck on the lot on my own while he returned to his desk and did not come back outside until I asked him to. I felt completely on my own during the process. After discovering the issue, there was no offer to inspect it further, no offer to address the warranty, and no acknowledgment of the inconvenience despite the distance we traveled. When I decided to walk away from the deal, the response was simply to “have a safe trip back.” This experience cost us significant time, travel expenses, and trust. Very disappointing.”

“I purchased a Lincoln aviator at Mike Castrucci Lincoln, and have been nothing but pleased with the service and treatment I’ve received. Instead of going to a nearby dealer, I went out of my way from new Richmond to Alexandria, Kentucky and so happy that I did!!”

“My initial experience at Mike Castrucci Lincoln of Alexandria seemed positive when I went to purchase a car, armed with a pre-approval that was valid until December 31. My purchase on December 22 appeared to go off without a hitch, but the situation deteriorated significantly from there. A month after my purchase, I was unexpectedly informed via text message that my pre-approval had supposedly expired—contrary to the actual expiration date. This was not only an incorrect assertion but also communicated to me belatedly. Further complicating matters. The real shock came on February 6, when I learned from my bank that a new loan had been processed without my prior knowledge or consent. This new loan not only had a different finance amount and APR but also contained false information. To make matters worse, I discovered I was past due on payments for this unanticipated loan, exacerbating an already stressful situation. This ordeal has been both frustrating and disappointing, stemming from a lack of clear and timely communication from the dealership and, more concerningly, the unauthorized submission of a new loan application with inaccurate details. The handling of financial matters and customer interactions in this manner is unacceptable and has significantly tarnished my perception of Mike Castrucci Lincoln of Alexandria. I urge the dealership to thoroughly review and improve their finance and communication protocols to prevent future customers from facing similar distressing experiences.”

“Great job by the Castrucci service department. Ken took care of all the service needs for my MKX in a very timely manner. Thank you.”

“The Castrucci team in Alexandria has provided the Best car buying and servicing experience I have ever had in all my years of buying cars. From the no pressure purchasing of my car , to the friendly and professional service and follow-up, the whole process has been outstanding. I would never think of buying a car anywhere else., I'm a customer for life. Shout out to Job Bryan Smith who has put together a great team that truly focuses on customer satisfaction day in and day out. He makes you feel like Family.”