West Chevrolet

“Everything was taken care of and I am very pleased with salesman Chris Burchield, management and the service dept at no charge. 😊 We'll see I hope I don't have to call DON DARE. 😢 Hopefully we can come to a solution, maybe one star can be changed to five. I know used cars are AS IS but seriously. Buy a car on saturday and monday take it to the service dept. I have an extended warranty but on the power train only. Well I drove a 2019 Chevy Silverado off the lot this past Saturday, got home only the passenger door will lock or unlock. If the passenger door is locked and you open the drivers door the alarm goes off! Here's the kicker, the service manager ask my husband when did it start doing this?...lol When we get home and notice the three doors aren't locking. We asked the service manager to just diagnose it. I'm waiting on the sales manager to tell the service manager what to do about the repairs. My husband and I checked everything we could, except the key fob. Also the roaring tire noise on the drivers side, probably needs alignment? Another issue why do you need to pay $499.00 for an auto theft policy from them? I have my own auto theft insurance. Well I guess they have to make money somehow. We all know dealers get a cut from every policy they sell.”

“Service is not good. About three weeks ago I had purchased a 2021 GMC Sierra Denali. The truck had 125,000 miles on it and they said that I couldn’t get a warranty because that stops at 120,000 miles. I asked them to get an extended warranty. They said they didn’t offer that. I was sitting there driving and out of nowhere these codes popped up Also check engine light came on. Service Parking Brake, service ESC, steering since reduced drive with caution. The car was struggling to go above 60 miles an hour! I understand that the car has a good amount of miles, but I haven’t even paid my first car payment yet. I haven’t even received my tags. I talked to the people there, and they just told me that they were not able to help me in any kind of way. It’s just not right you spent over $40,000 on a truck just to have to repair it and you haven’t even had it for a month is crazy! Not Happy!!!”

“These guys were on top of it. They held a vehicle without issue for over a week and didn’t sell it from under me. David Biggerstaff was amazing to deal with. He was there every step of the way and helped negotiate a really good deal on a brand new truck. David is very knowledgeable and extremely helpful. I will definitely be going back for future business.”

“I have zero complaints with the dealership; they did the best they could with what they were provided from GM. My issue is with GM itself, not having parts for a 2026 truck in stock is my real issue. The dealership had my truck for 7 weeks (I only owned it for 10 days prior to issue) because the part was on backorder with zero in stock anywhere throughout the GM company. I asked about taking on from the assembly line to get this fixed and was very quickly told that's not a GM policy, well obviously neither is keeping the customer satisfied first. 5 stars for West Chevrolet, service writer Skylar and service manager Brandon for all their help when they were basically handcuffed by GM. And a big ZERO stars for GM in their handling of this situation”

“Very pleasant dealership! Everyone there was super nice. They had just got in a 2022 Subaru WRX GT and David Biggerstaff was the salesman that helped me get my dream car! You will not be disappointed with West Chevrolet. David Biggerstaff is a phenomenal salesman. Very helpful and knowledgeable.”