Albany Motorcars

“I have never had such an awesome experience purchasing a vehicle! Customer service is top priority here. Jordan and Ant were awesome in putting the deal together. Britny works magic with the numbers and Tony serviced it up to a T! I absolutely love the hospitality and dedication of this business. I will definitely purchase from here again!”

“⭐⭐⭐⭐⭐ Tia at Mercedes-Benz of Albany was absolutely wonderful to work with! She made the entire car-buying experience smooth, stress-free, and enjoyable from start to finish. She was knowledgeable, patient, and took the time to answer all of my questions, making sure I felt confident in my decision. I truly appreciated her professionalism and genuine care throughout the process. I highly recommend Tia to anyone looking for an exceptional car-buying experience!”

“☆☆☆☆ Warning: Avoid Albany Motors – Misrepresented “Certified” Mercedes-Benz I recently purchased what was supposed to be a Certified Pre-Owned 2023 Mercedes-Benz GLC 300 Coupe from Albany Motors in Albany, Georgia, and my experience has been absolutely unacceptable from start to finish. I worked directly with Jordan (salesperson), Devon (sales manager), and Shane (general manager) The general manager instead of making the situation better he yells at me . He even told me he tired of hearing me rant and rave. — and unfortunately, not one of them took proper responsibility for the serious issues I encountered immediately after purchase. Upon delivery, I discovered the following problems: The car arrived with no temporary tag or registration paperwork. The odometer reading was roughly 100 miles higher than what was represented at sale. The interior contained rat feces, a strong rubber smoke odor, and visible dirt and trash, proving the vehicle was never properly cleaned, sanitized, or inspected. The vehicle was missing the required spare tire, despite being sold as Certified Pre-Owned. An old license plate from a previous owner was still inside the car. The car battery had to be replaced and A WHOLE RAT NEST WAS IN THE CAR URINE AND FECES EVERYWHERE . When I contacted the dealership, they refused to accept the return, issue a refund, or provide a compliant replacement, even after being shown photo and video evidence of the car’s condition. Every manager I spoke with — including Shane — downplayed or ignored these violations of Mercedes-Benz Certified Pre-Owned standards. I have since filed a formal complaint with Mercedes-Benz USA and the Georgia Attorney General’s Consumer Protection Division for misrepresentation, unsanitary delivery conditions, and failure to meet CPO obligations. Albany Motors’ handling of this situation has been a complete failure in both ethics and customer care. I strongly urge anyone considering a purchase here — especially a “Certified” vehicle — to think twice and do thorough due diligence before signing anything.”

“Great customer service! Anthony Wilson was amazing. He fought for us to get our vehicle and was never pushy during the entire process. I recommend using him if you are in the market for a new or used vehicle. We also had our kids with us, which can be tough when going through the car buying process. Anthony and the other employees went out of there way to make them feel comfortable and were incredibly kind and sweet to them. Anthony and his team made this the easiest car buying experience we have been part of. Thanks Anthony for getting us in our wagoneer!”

“I want to extend my heartfelt gratitude to Alex Lee for providing an outstanding car-buying experience. From the moment I walked into the dealership, Alex greeted me with genuine warmth, professionalism, and a clear dedication to helping me find the right vehicle. Throughout the entire process, Alex was patient, knowledgeable, and transparent—answering every question with clarity and ensuring I felt confident and informed at every step. It’s rare to encounter someone who is not only skilled in their role but also truly cares about their clients’ needs and concerns. Thanks to Alex, what could have been a stressful experience turned into an enjoyable and memorable one. I couldn’t be happier with my purchase, and I sincerely appreciate the time, care, and attention he invested. If you’re looking for someone who truly puts the customer first, I highly recommend Alex Lee. Thank you again, Alex—you’ve earned a customer for life!”