Albany Motorcars

“It was a pleasure as always working with Jordan! This is my third purchase with him and he has always made my buying experience smooth and easy! I will say I’m disappointed that I did not receive my Mercedes welcome package. That’s something I do look forward to receiving. Overall my experience was a 10/10”

“The sales representative met us at the door upon arrival. Mr Oliver was very professional throughout the entire process. Even though the process was long Mr. Oliver keep us posted to what was happening and appreciated our patience. I would highly recommend someone who may be interested in purchasing a Mercedes at Albany Motor Cars. Thanks, W Thomas”

“I just bought my first Mercedes this past Saturday and the entire experience was phenomenal and easy from start to finish. Claudia Ayala is a gem - I knew what I was looking for when I came in, and she jumped right on it to help me make the best choice. She has checked in with me throughout the week to make sure I’m enjoying my vehicle and ready to answer any questions. Britny, the business manager, was also a pleasure to work with. The manager and gentlemen from the service department we met were great as well, I received excellent value for my trade-in, and my new car was absolutely pristine when I drove her home. Also - plenty of good coffee available. Always a plus.”

“I have never had such an awesome experience purchasing a vehicle! Customer service is top priority here. Jordan and Ant were awesome in putting the deal together. Britny works magic with the numbers and Tony serviced it up to a T! I absolutely love the hospitality and dedication of this business. I will definitely purchase from here again!”

“☆☆☆☆ Warning: Avoid Albany Motors – Misrepresented “Certified” Mercedes-Benz I recently purchased what was supposed to be a Certified Pre-Owned 2023 Mercedes-Benz GLC 300 Coupe from Albany Motors in Albany, Georgia, and my experience has been absolutely unacceptable from start to finish. I worked directly with Jordan (salesperson), Devon (sales manager), and Shane (general manager) The general manager instead of making the situation better he yells at me . He even told me he tired of hearing me rant and rave. — and unfortunately, not one of them took proper responsibility for the serious issues I encountered immediately after purchase. Upon delivery, I discovered the following problems: The car arrived with no temporary tag or registration paperwork. The odometer reading was roughly 100 miles higher than what was represented at sale. The interior contained rat feces, a strong rubber smoke odor, and visible dirt and trash, proving the vehicle was never properly cleaned, sanitized, or inspected. The vehicle was missing the required spare tire, despite being sold as Certified Pre-Owned. An old license plate from a previous owner was still inside the car. The car battery had to be replaced and A WHOLE RAT NEST WAS IN THE CAR URINE AND FECES EVERYWHERE . When I contacted the dealership, they refused to accept the return, issue a refund, or provide a compliant replacement, even after being shown photo and video evidence of the car’s condition. Every manager I spoke with — including Shane — downplayed or ignored these violations of Mercedes-Benz Certified Pre-Owned standards. I have since filed a formal complaint with Mercedes-Benz USA and the Georgia Attorney General’s Consumer Protection Division for misrepresentation, unsanitary delivery conditions, and failure to meet CPO obligations. Albany Motors’ handling of this situation has been a complete failure in both ethics and customer care. I strongly urge anyone considering a purchase here — especially a “Certified” vehicle — to think twice and do thorough due diligence before signing anything.”