Great Lakes Honda

“I purchased a 2014 Honda CR-V from Great Lakes Honda of Akron on June 2, 2026, and have been dealing with unresolved issues ever since. Before taking delivery of the vehicle, I was told that the alternator and front hub bearings would be replaced as part of the purchase agreement. I was instructed to take the vehicle home and return for repairs. However, that same night, the vehicle began shaking while driving. I immediately notified the dealership of the issue. The following day, I returned the vehicle and test-drove it with management. I was informed that the shaking was related to the torque converter and that the front-end noise was consistent with failing hub bearings. I was told the transmission would be serviced and the necessary repairs would be completed. After picking up the vehicle, the same issues remained. I returned multiple times and was repeatedly assured that the problems would be fixed, yet the vehicle continues to have the same mechanical issues today. Despite numerous visits and conversations with dealership staff, I still do not have a vehicle that operates as promised at the time of sale. What concerns me most is that I was provided repair paperwork showing certain repairs had been completed; however, the vehicle continues to exhibit the exact same issues, leading me to believe those repairs were not actually performed. I have repeatedly requested copies of all paperwork related to my purchase and repairs and have not been provided all of the documents I requested. I have contacted dealership management, including General Manager Elijah, Isidro, and owner Joseph Huang, in an effort to resolve this matter. Instead of receiving assistance, my concerns have largely been ignored, and the dealership has failed to honor the commitments that were made when I purchased the vehicle. Additionally, I was uncomfortable with the fact that the salesperson sent me inappropriate personal messages while I was in the process of purchasing this vehicle. I found this behavior unprofessional and inappropriate, especially given the circumstances surrounding this transaction. As a hardworking single mother, I purchased this vehicle because I needed safe and reliable transportation for my family. Instead, I have spent weeks making repeated trips back and forth to the dealership while continuing to drive a vehicle with unresolved issues. I placed my trust in Great Lakes Honda of Akron to provide a reliable vehicle and stand behind their promises, but unfortunately that has not been my experience. Because of the dealership’s failure to resolve these issues and provide the documentation I have requested, I am now seeking legal counsel to review this matter and determine my options. As of today, the vehicle’s issues remain unresolved, and I am extremely disappointed with my experience at Great Lakes Honda of Akron. Based on my experience, I cannot recommend this dealership.”

“Mac did an excellent job throughout the entire car-buying process. Everything was smooth, transparent, and efficient from start to finish. In fact, just an hour before coming to Great Lakes, I was at Penske Honda, and the experience at Great Lakes was tremendously better. Mac made the process easy and stress-free, and I couldn’t be happier with my purchase. I highly recommend Mac and the team at Great Lakes to anyone looking for a great car-buying experience.”

“I just got a Honda accord from Jules there and she went above and beyond. First car I didn’t love, she went out of her way to find me the right car- which I LOVE!! And Gina in financing was the best too. I’m so pleased, and not only that I had to bring it back for a minor fix and Jules once again, went above and beyond for me: kept texting me updates even on her day off to let me know! Thankyou so much!! This is my second car from them, only complaint is I wish you guys survived motorcycles too lol! Thanks again Jules and Gina!”

“These stars are all for the woman who helped me out (wish I could remember her name but she had glasses, tattoos and curly hair and is relatively new.) She was so sweet and just an angel to have. If the dealership did what they said they would (by giving me $3k more for the trade in like the offer they sent me says) I might have traded my car in for a used one. But the manager (name starts with an I) was very aggressive and pushy with me at the end and that definitely was a red flag for me. Kept pressuring me if my goal was to leave with a car TODAY or not. I get it that it’s ideal to sell a car same day but that pressure told me to get outta there quick lol. Yikes. And the letter I received also says I would be getting a new or late model car for “at, near or even below” my current payment which is $290/mo and he proceeded to ask me if I’d be cool with paying “under $400” for a new car. Over $100 of a difference doesn’t sound very “near” to me.”

“Rohit and his sales manager took amazing care of me for my first dealership purchase. Both super respectful and honest and got me a great price out the door! Really appreciate all their work they did to get a car to me from another dealership quick so I didn’t have to take a trip north! Great place and good people!”