Addison Autoplex

“Saw a vehicle that liked a lot and test drove it couple times to make sure that was vehicle for me. Jose was very pleasant to work with during the process but, unfortunately we could not come to a mutual agreement on the price that I am willing to pay. Our last conversation was shocking to be honest and I provided the final offer. I was told I wasn’t even charged for the bumpers that were replaced by the company and not of a request I asked for. I will it be charged for something I don’t even know was done from the initial test drive. That was a sneaky tactic and not appreciated at all. It’s unfortunate we could not do business together.”

“Addison Auto plex has provided us with great service and communication. Enrique was a top notch salesman that went above and beyond to meet our needs. Highly recommend for your auto needs!”

“Was in the market for a small convertible. Found a black 2016 MBZ SL400 at Addison AutoPlex. Received a prompt reply to my inquiry regarding whether the vehicle was still available. Exchanged emails with José and set up an appointment for a test drive. When I arrived, he was busy on a call. I looked over the car in their show room. The vehicle generally looked fine; for a 9- year old car, it had the expected paint chips on the front end, curb rash on all four wheels, and miscellaneous scratches and a small crease on the left rear quarter panel. It also had two broken sun visors which were held in place with blue painters tape, and the car was in desperate need of a thorough detailing. I test drove the car and it ran well. The folks at Addison AutoPlex made the car available for a pre-purchase inspection; the report noted the above concerns but did not identify any major issues. I did some additional research on the vehicle using the VIN. I discovered that the vehicle was not equipped with some of the features noted in the e-brochure that was posted on the Addison AutoPlex website. When asked about these discrepancies, José's response was the equivalent of telling me that whoever uploaded the information went with what they thought the vehicle had and that was not necessarily how the vehicle was actually equipped. Not the best response since it tended to reflect poorly on the dealer's staff, particularly since the accurate information was easily determined. Generally speaking, the deal seemed to be a fair one for a 9-year old car in reasonably good condition with 61K miles (close enough but different than the 60,750 miles advertised; while I was on-site, one of the representatives told me he had been driving the vehicle...he put about 300 miles on it since it came to be in their inventory). I bought the car, declining all of the efforts to convince me to buy what I perceived as overpriced service warranty options. After driving the car for a few days, I took it to a local repair shop specializing in MBZ repairs for a more thorough inspection, to have any needed repairs made, and for a thorough detailing. Ultimately, the car needed the inoperable/hissing seat massage frames replaced for both the passenger and driver seats, the broken sun visors replaced, the front valve covers replaced due to leakage, and a bracket for the front license plate installed. The staff at Addison AutoPlex should have either installed the license plate bracket since TX requires two license plates or they could have given me the option to decline the installation by signing a waiver declining the installation. The good news is that the repair folks where I took the car let me know that, aside from the issues noted, the car was generally sound given its age and mileage. And, I must say, the car drives really well and also looks good as a MBZ of its age should. All things being equal, I think I have a keeper. So now that the after-sale repairs have been made and the car has been cleaned up, I am ready to rate Addison Autoplex. It was not a five-star buying experience. It absolutely was not a bad sales experience but it was nothing to crow about..it was just average. The verbal and text message requests for a 5-star rating were a bit off-putting and a bit presumptuous, particularly since, aside from those requests, there has been no after-purchase check-in. And that's one of those small things that makes for repeat customers and referrals... So, if the Addison AutoPlex has a vehicle you want and the price is right, make sure you do your homework on the vehicle so that you can be comfortable with your decision.”

“I had a great experience buying a used 2018 BMW 540i from Addison Autoplex. I worked with Enrique Ayala, who was easy to communicate with, answered all of my questions, and scheduled a test drive the same day I called. He even let me take the car to my own BMW mechanic for an inspection, which I really appreciated. The car was super clean and had no mechanical issues—my mechanic gave it a thumbs up. The pricing was very fair, and the entire process felt straightforward and low-pressure. I also worked with Mehdi, the GM, during the final paperwork and he was just as professional and easy to work with. Overall, a good group of guys and a very pleasant buying experience. Highly recommend.”

“We bought a.2018 Cadillac Escalade ESV Premium Luxury. We were met by Jose to do our test drive. It was late that evening and they were getting ready to close. Jose was very pleasant to work with, he didn't rush us or give us the impression he was ready to go. We came back the next morning to buy it. The finance and completion of our purchase was very quick I think it was the fastest I have ever had, we liked that part alot. Most of the time the other dealerships drag it out forever. Overall they had a lot of good-looking vehicles kept inside they were all really clean very impressed by the place.”