Volkswagen of Abilene

“I had a great experience with the VW service department! The entire process was efficient from start to finish, and I was in and out much faster than I expected. Joseph was especially kind, professional, and made sure everything was taken care of. Excellent customer service and a smooth, hassle-free visit. I really appreciate the great experience and will definitely be back for future service!”

“I bought a vehicle from James Cantrell is early 2024 and a week later we started having problems with it. James was great getting us scheduled with the service department where Brooke Wilkinson took exceptional care of us. The problems with the vehicle never stopped. Brooke and James did everything they could possibly do to help with the issues. We finally got the GM, Dan involved in the situation so we could trade the car in for a different make and model vehicle. The problems with the car were NEVER the dealerships fault and they went above and beyond to help make the situation right. James, Brooke and Dan earned customers for life with my husband and I. They are all exceptional and truly care about their customers. We bought a 2027 GMC Terrain AT4 and we love it!”

“Brooke with the front desk or service had exceptional customer service and was able to get us in and out quickly. We are in the middle of a road trip with our two kids when our battery went bad after two inspections days prior at two different places in Amarillo. The service department as a whole was exceptional.”

“I came in for a simple oil change and was disappointed by the professionalism of the staff. While waiting, I could clearly hear employees loudly cursing and talking negatively about coworkers. They were also making comments about a customer’s car smelling bad, loud enough for people in the waiting area to hear. Regardless of how they feel, customers should not be subjected to that kind of conversation. The service itself was fine, but the atmosphere and lack of professionalism made for an uncomfortable experience.”

“I had a wonderful experience buying my first brand new car here! James, my salesman, was extremely transparent and patient during the entire process which I was super thankful for. I would highly recommend!!”