Accessibility for All

Our Accessibility Commitment

We're committed to making our products and services accessible to everyone, including people with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification.

You can also request auxiliary aids and services or reasonable modifications to our policies, practices, and procedures. We will consider all requests.

We Want to Hear from You

Chat

  • Our chat agents can help you with your accessibility-related requests or questions.
  • If you'd like to talk about your account, you’ll need to be logged in or we'll need some information so we can verify you.

Call

  • Our phone agents can also assist with your accessibility-related requests or questions. Please visit our Contact page to find the best number to call.

Community

It's important to us to be active and involved in the accessibility community.

Our Digital Accessibility Team presented a panel discussion at SXSW 2017 about why accessibility is so important. To learn more about it and Capital One's involvement at SXSW, check out "Intentionally on Display" at Medium.com.

Capital One is a proud sponsor of the CSUN Assistive Technology Conference. Our Digital Accessibility Team attends and leads presentations with other practitioners, industry experts, advocates, and attendees.

We are a member and sponsor of Teach Access, attend the M-Enabling conference, celebrate and promote Global Accessibility Awareness Day, and were recently recognized for Institutional Achievement by Knowbility.

Tips

Some people like to zoom into the screen or web browser in order to see things better. Here are a few ways of doing it depending on your setup:

  1. On Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the "Magnifier" application under "Accessories".
  2. On Mac, go to "System Preferences", open "Universal Access" and select the "Seeing" tab. Check the box under "Zoom" to "On".
  3. On your Apple device, tap "Settings", then "General", then "Accessibility". Tap the "Zoom" button and toggle it "On".

Another trick is to use "Ctrl" ("Cmd" on Mac) plus the plus (+) or minus (-) keys when you're in a web browser.

Some people like to change colors or fonts to see words more clearly. Most major web browsers have options to do this:

  1. In Internet Explorer, go to "Tools", then "Internet Options", on to "General". From here, select "Colors, Fonts, or Accessibility".
  2. In Mozilla Firefox, choose "Options", then "Content", then finally "Fonts & Colors".
  3. In Safari, select "Preferences", "Appearance" tab, and then hit the "Select..." button next to the font fields.

In Chrome, go to "Preferences", activate the "Show advanced settings" link, go to the "Web content" heading and change the "Font size", "Customize fonts" in other ways, or set default "Page zoom".

We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.

Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content. Capital One designs and codes for accessibility. We strive to ensure that our content is accessible to screen readers.

There are free options available including NVDA for Windows and VoiceOver for Mac. What we recommend is JAWS for Windows. You can use this with your favorite web browser.

Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.

There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. Let’s have a look at a few of those tools.

VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in. To turn on VoiceOver, go to "Settings", then "General", to "Accessibility", and then turn "VoiceOver" on. You can set the “Accessibility Shortcut” to “VoiceOver” from the "Accessibility" page in order to triple-click the "Home" button to toggle VoiceOver on and off. TalkBack has a similar feature.

"Zoom", "Magnifier", "Invert Colors", "Color Filters", and "Reduce White Point" are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut”.