Accessibility at Capital One

Our Commitment to Accessibility

Capital One is committed to ensuring equal access to our products and services for individuals with disabilities. We provide auxiliary aids and services and make reasonable modifications to policies, practices, and procedures, at no additional charge. If you have a request for auxiliary aids or services or reasonable modifications, please contact us using the Capital One Accessibility Contact Form on this page. Simply click the “Contact Us” button.    

Capital One continues to take steps to improve web accessibility on, as well as our other digital properties, and to align with best practices and the Web Content Accessibility Guidelines issued by the World Wide Web Consortium. Customers with disabilities who experience difficulty using our websites, please contact us using the Capital One Accessibility Contact Form on this page. Simply click the “Contact Us” button.

In order to build accessible interfaces throughout our web pages, Capital One has elected to rely on coding practices known as ARIA (Accessible Rich Internet Applications). Due to limited compatibility with older browsers such as Internet Explorer 6/7, we strongly recommend using the latest version of your web browser for the best experience. In addition to compatibility with ARIA, keeping your browser up to date is a good practice for security and overall performance.

Recommended Browser and Assistive Technology Combinations

  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

For more information about Web Accessibility and ARIA, please visit the external website: Web Accessibility Initiative of the W3C (Note: this website is not owned or maintained by Capital One.) 

To zoom in or out in your browser

While holding down on the ‘CTRL’ key, press the ‘+’ key to zoom in, or while holding down on the ‘CTRL’ key, press ‘-’ to zoom out
Mac OS: While holding down the ‘COMMAND’ key, press the ‘+’ key to zoom in, or while holding down the ‘COMMAND’ key, press ‘-’ to zoom out

To change the color or font settings on your browser, follow these steps:

Internet Explorer:
Select Tools > Internet Options > General > click on Colors, Fonts, or Accessibility
Mozilla Firefox: Select Options > Content > Fonts & Colors
Safari: Select Preferences > Advanced

To zoom in on your computer's screen:

Windows XP:

  1. Click on the “Start” button. For keyboard users, you can either press the “Windows key” or press “Ctrl and Esc”
  2. Open "All Programs"
  3. Open "Accessories"
  4. Open the "Magnifier" application

Windows 7:

  1. Press the "Windows key" and "+" simultaneously

Mac OS X:

  1. Open "System Preferences" from the "Apple menu"
  2. Open "Universal Access" and click on the "Seeing" tab
  3. Check the box under "Zoom" to "ON"

For users that wish to use a screen reader, there are free options available:

NVDA is a free and open source screen reader for Microsoft Windows operating systems, which can be obtained at
Mac: VoiceOver comes with Mac OS X operating systems by default (Mobile and Desktop). If for some reason VoiceOver is not installed, it can be downloaded for free from:

Email Accessibility

Capital One is taking steps to improve our HTML emails, in the interim we provide an accommodation offering text-only versions. Depending on your email client, here are some basic steps to accept text-only emails:

Outlook 2010

  1. Select File, then Options
  2. Select Trust Center
  3. Activate Trust Center settings... button
  4. Select Email Security
  5. Check Read all standard mail in plain text


While there is no explicit method to accept text only versions of our emails, there is a work around in place for individual messages:

  1. Open the email from Capital One
  2. Activate the More menu specific to the email
  3. Arrow down to the "Message text garbled?" option
  4. Hit enter key
  5. A new window will appear with the text only version

Capital One Accessibility Contact Form

If you are a person with a disability having difficulty with our website or online services, please contact Capital One’s Web Accessibility Team via the following link.