| General Credit Card Questions |
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| Capital One welcomes applications online or by calling 1-866-390-5934. If you received an offer in the mail, you may respond by the phone number listed on your letter, online or by mail. Please remember to reference the Reservation Number and Access Code listed on your letter. |
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| 2.
| How can I contact Capital One® about my credit card application?
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| Capital One offers small business credit card specialists to assist you throughout the application process. If at any point you have questions about an application that has already been submitted, please contact us at 1-800-903-9177 as we're here to help.
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| 3.
| How quickly can I get my credit card?
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| You should expect your card in as few as ten business days once we receive all of the necessary information.
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| 4.
| How can I get my credit line increased?
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| To request a credit line increase, please call our Customer Relations department at 1-866-390-8090. Credit line increase requests will be determined based on creditworthiness criteria at the time of the request. |
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| Enrolled users of Online Banking can log in and click the Pay Capital One page to get started with online bill payment. If you are not yet enrolled in Online Banking, go to the enrollment screen now and follow the three-step process. You can also mail your payments to us using U.S. Mail or an expedited mail service such as FedEx. For mailing addresses and for information on other options please visit our Contact Us page.
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| 6.
| How soon will my payment be posted to my account?
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| If you make a payment online before 3:00 p.m. ET Monday through Saturday, it will post to your account the same day and the funds will be available to you on the next day. If you make your payment online after 3:00 p.m. ET Monday through Friday, it will post the next day and the funds will be available to you the following day. If you make your payment online after 3:00 p.m. ET on Saturday or anytime Sunday, it will post to your account Monday and the funds will be available to you on Tuesday. We do not process online payments on Thanksgiving Day, Christmas Day, or New Year's Day.
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| 7.
| How do I retrieve or get a new personal identification number (PIN)?
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| You will not be able to retrieve your old PIN, but if you call the automated response line at 1-866-390-8090 and follow the prompts, you will be able to create a new one right over the phone. |
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| 8.
| How do I transfer a balance from another account to my Capital One account?
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| After your account is open, you can call Customer Relations to transfer balances any time. |
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| 9.
| How long does it take for a transferred balance to post to my other account?
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| If transferred balances are approved, they will be sent to your creditors within 10 business days; allow 10 days for mailing time. Continue to make payments to creditors until you confirm that they have received the transfer payment. If you would like to check the status of your transferred balance, please contact your creditors directly.
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| 10.
| What is your payment address?
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| Our mailing addresses are listed in the Contact Us section of our site. Please check that page for the correct mailing address.
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| 11.
| What do I do if my credit report is wrong?
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| If you find discrepancies related to your Capital One account on your credit report, call our Customer Relations department at 1-866-390-8090. We will help you investigate and resolve the matter. |
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| 12.
| How do I change the payment due date on my account?
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| Selected customers can request to change their payment due date by calling our Customer Relations department at 1-866-390-8090. |
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| 13.
| There are charges on my account that I didn't make. What should I do?
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| Give us a call at 1-800-887-8643 so that we can help you identify unfamiliar transactions .You can also dispute a charge online. After you log in to Online Banking, click the Customer Service page, then click the Dispute a Charge link. If you are not enrolled go to the enrollment screen now and follow the three-step enrollment process.
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| 14.
| Is there a fee for extra cards for employees?
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| No. You can request additional cards for your employees for free.
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| Miles Rewards Questions |
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| Where can I use my miles?
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You can use them on any airline, with no blackout dates or seat restrictions. Miles can also be redeemed for cash back, merchandise, and more. There is no limit on the miles you can earn, and miles don't expire for the life of the account.
How your No Hassle Miles work:
You can redeem your miles anytime since there are no blackout dates. Here's all you do:
Choose your airline. You can fly on any airline, including American, Delta and United.
Select your destination. Claim a ticket for travel in the U.S. or internationally.
Decide when you want to fly. There are no blackout dates or seat restrictions...even fly during the holidays. |
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| 16.
| Can I redeem my miles for cash back?
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| Yes. Or you can choose to redeem your miles for merchandise, gift cards, and more.
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| 17.
| How long will my miles be valid?
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| Your miles don't expire for the life of your account!
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| 18.
| Are there any caps on how many miles I can earn in a year?
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| There are no limits on the rewards you can earn!
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We ask for your ZIP Code as product offerings and features may differ among geographic locations. You may change your ZIP Code at any time. Please note that whether the products you view (based on the zip code you enter) are available may depend on your state of residence or the branch which you visit.
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