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| If you have received a Capital One business credit card offer in the mail, we recommend that you respond to that offer. You can also call 1-866-390-5934. |
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| 2.
| How can I contact Capital One® about my credit card application?
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| Capital One offers small business credit card specialists to assist you throughout the application process. If at any point you have questions about an application that has already been submitted, please contact us at 1-800-903-9177 as we're here to help.
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| 3.
| How quickly can I get my credit card?
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| You should expect your card in as few as ten business days once we receive all of the necessary information.
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| 4.
| How can I get my credit line increased?
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| To request a credit line increase, please call our Customer Relations department at 1-800-867-0904. Options are available to do this quickly and easily through our automated phone system. Credit line increase requests will be determined based on creditworthiness criteria at the time of the request.
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| Once you enroll in Online Banking, you can log in and click the "Pay Capital One" tab to get started with online bill payment. If you are not currently enrolled in Online Banking, go to the enrollment screens now and follow the easy enrollment process. You can also mail your payments to us using U.S. Mail or an expedited mail service such as FedEx. For mailing addresses and for information on other options please visit our Contact Us page.
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| 6.
| What do I do if my credit card is lost or stolen?
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| To prevent any fraudulent activity, please call us immediately at 1-800-867-0904. If you are calling from outside of the United States, please call our international collect number at 804-934-2001. If possible, please have your 16-digit credit card number, the circumstances of the loss or theft, such as date and location, the last authorized charges to your account, and any Access or Purchase checks numbers issued that need to be honored.
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| 7.
| How do I transfer a balance from another account to my Capital One account?
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| You can request a transfer by calling 1-800-867-0904.
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| 8.
| What's the fastest way to get a payment to you?
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| It's quick and convenient to pay your bill online. To do so, you have to be a registered enrolled in Online Banking. Just log in and click the "Pay Capital One" tab to submit your online bill payment. If you are not currently enrolled in Online Banking, go to the enrollment screens now and follow the easy enrollment process. Additionally, you can make a payment over the phone by calling us at 1-800-867-0904; our automated system can take your request and process the payment.
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| 9.
| What is your payment address?
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| Our mailing addresses are listed in the Contact Us section of our site. Please check that page for the correct mailing address.
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| 10.
| What do I do if my credit report is wrong?
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| If you find discrepancies related to your Capital One account on your credit report, call our Customer Relations department at 1-800-867-0904. We will help you investigate and resolve the matter.
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| 11.
| How long does it take for a transferred balance to post to my other account?
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If transferred balances are approved, they will be sent to your creditors within 10 business days; allow 10 days for mailing time. Continue to make payments to creditors until you confirm that they have received the transfer payment. If you would like to check the status of your transferred balance, please contact your creditors directly.
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| 12.
| How soon will my payment be posted to my account?
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| If you make a payment online before 3:00 p.m. ET Monday through Saturday, it will post to your account the same day and the funds will be available to you on the next day. If you make your payment online after 3:00 p.m. ET Monday through Friday, it will post the next day and the funds will be available to you the following day. If you make your payment online after 3:00 p.m. ET on Saturday or anytime Sunday, it will post to your account Monday and the funds will be available to you on Tuesday. We do not process online payments on Thanksgiving Day, Christmas Day, or New Year's Day.
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| 13.
| There are charges on my account that I didn't make. What should I do?
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| Call us immediately at 1-800-867-0904. We can help you identify these transactions and, if necessary, prevent any fraudulent activities.
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| 14.
| Is there an annual fee?
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| No. Unlike some other business credit cards there is no annual fee with this offer.
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| 15.
| Is there a fee for extra cards for employees?
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| No. You can request additional cards for your employees for free.
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| 16.
| How does the No Hassle Cash program work?
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| You’ll earn a full 1% cash back on all purchases, no matter where you shop or what you buy. Plus, you’ll get a 25% bonus cash award on all cash earned at the end of every year.
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| 17.
| How does the 25% bonus work?
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| At the end of every year, you’ll get a 25% bonus on all the cash you've earned that year. For example, if you earn $400 cash back over the year, you'll get a $100 bonus! You'll get this 25% bonus year after year.
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| 18.
| When can I get my cash back reward?
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You can get your cash any time you want by calling the Rewards Center toll free or going online to www.capitalone.com/cashrewards. To redeem your cash, your account must be open and in good standing, which means it isn’t past due, overlimit, fraudulent, restricted, part of a consumer credit counseling program or in a bankruptcy settlement.
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| 19.
| What’s the maximum amount of cash I can earn?
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| There's no limit to the amount of cash you can earn.
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We ask for your ZIP Code as product offerings and features may differ among geographic locations. You may change your ZIP Code at any time. Please note that whether the products you view (based on the zip code you enter) are available may depend on your state of residence or the branch which you visit.
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