Security at Capital One
Site Security
Security FAQs
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Security Works at Capital One; Information Security—A Partnership
Online Security–The Good News
Remember that when you shop online
with a Capital One credit card, we
guarantee that you will not be liable for
fraudulent charges made to that card.
That is our pledge to you. So relax, and
enjoy your online shopping experience.

For information about online security
products, visit the Federal Trade Commission’s Web site (http://www.ftc.gov/bcp/conline/pubs/ alerts/idsalrt.htm)
A Commitment to Security

We are all responsible in some way for the safety and security of our personal and account information, and we're making it a top priority. What  follows is a brief overview of how we undertake this responsibility and then some easy-to-follow tips you can use to heighten the security of your accounts and personal information.

Our Part
Here are some of the things we do with our technology and our internal training to ensure that your information in our systems is protected:

  • We use firewall systems and intrusion detection software to prohibit unauthorized access.
  • We encrypt sensitive information that is transmitted over the Internet.
  • We build information security right into our systems and networks using only the latest internationally recognized security standards, regulations, and industry-based ’best practices’.
  • We require our associates to take information security awareness training and to apply this training to their job every day.

Your Part
You can help prevent unauthorized access to your account and personal information by following these security tips:

  • Your user ID (user name) and password represent the keys you use to access your account information on our system. Keep these “keys” in your possession only–please protect them as you would your house keys.
  • Follow the password tips that are presented on the registration page when you create a new password. That way no one else will be able to guess your password.
  • When you have been viewing your account
    information, paying a bill online, or performing any other transaction online, make sure that you use the Log Out button when you are finished. Then close your browser completely. This ensures that no one can use the computer after you and see your account information.
  • If you believe that an unauthorized person has accessed your account, let us know as soon as possible by calling 1-800-951-6951 for credit card customers; 1-888-822-2274 for TowerNet customers; or 1-800-933-3993 for retail bank customers.

The activities described above are subject to change without notice, but we intend to update this and include new tips when it is appropriate and helpful to you.

 

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