| General Questions |
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| As a customer, how do I know Capital One is protecting my personal and business information and keeping it secure?
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| The security of our customers’ information is of the highest priority to us. Capital One employs an extensive security program supported by board approved security policy and standards. We strive to go beyond industry standards and best practices. What's more, we have processes in place to constantly review and improve controls to stay ahead of new and upcoming threats and security concerns. Learn more about our commitment to security.
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| 2.
| How can I protect my personal information and keep it secure?
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As a consumer, you can take a number of steps to protect your information. Here are a few tips:
- Be extremely cautious in sharing your personal information with others.
- Don’t share your user name, password or security questions with anyone and beware of suspicious e-mails or unsolicited phone calls asking for this information. For more information, review Online Banking FAQ.
- Don’t put sensitive information such as credit card numbers, debit card numbers, Social Security numbers etc. in e-mails.
E-mails are not secure.
- Shred documents with any personally identifiable information, including pre-approved offer letters, ATM receipts, etc.
Learn more about fraud prevention.
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| 3.
| Is the Capital One Web site where I pay my bills and view my statements secure?
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Capital One employs security devices and techniques such as firewalls, intrusion detection systems, and Secure Socket Layers to protect our online systems. Our Web site helps to protect your data by limiting access to you and encrypting sensitive information. Learn more about our commitment to security.
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| 4.
| How do I choose a password that is hard to guess?
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- Do not use any easily obtained information in your password, such as your name, e-mail address, spouse’s name, child or pet’s name, or your birthday.
- Do not use the same password you use to access your e-mail or other sites.
- Choose a password that is 8 to 15 characters long and has at least one number and one letter with no spaces. Try to mix upper and lower case letters.
- Do not use single words that can be found in the dictionary. Try using a phrase that means a lot to you, then shortening it into something easy to remember, but hard for a fraudster to guess, adding in numbers and upper and lower case. So for example “Green eggs and ham” might become “Grn3ggnHm.”
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| 5.
| What is e-mail fraud or phishing?
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E-mail fraud, or “phishing,” is an Internet scam in the form of an e-mail. The e-mail links to sites that look like well-known legitimate businesses and ask you to provide or confirm personal, financial, or password information. Learn more about fraudulent e-mails.
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| 6.
| How do I contact Capital One about fraudulent (phishing) e-mails or identity theft?
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| If you get an e-mail that claims to be from us but you aren’t sure, or you think it’s suspicious, don’t click any of the links. Just send it to us at abuse@capitalone.com then delete it. Learn more about reporting fraudulent e-mails.
If you believe that an unauthorized person has accessed your account, let us know as soon as possible by calling 1-800-951-6951 for credit card customers; 1-888-822-2274 for TowerNET customers; or 1-800-655-BANK (2265) for Retail Bank customers.
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| 7.
| How do I remain safe when using my Capital One card at ATMs?
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Use common sense and follow these basic precautions:
- Observe the area before approaching.
- Have all forms (such as deposit envelope) completed in advance.
- Try to bring someone with you or carry a mobile phone.
- If the lighting is not adequate or someone is loitering, use another ATM.
- If someone or something makes you feel uncomfortable, leave the area.
- If someone appears to be following you, drive to the nearest well-lit, populated area or police station.
- If someone does approach you and demands your money, do not resist, try to remember everything you can about the person and call the police immediately.
Learn more about ATM safety
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