For lost or stolen cards and other time-sensitive topics:
Call Customer Service immediately at {ECM800#}. Please do not submit a secure message.
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Compose a Secure Message
Do you have a comment, question, or issue you want to share with one of our representatives? You can send us a secured message 24/7 and we will respond in approximately 1-2 business days. The message goes directly to one of our representatives so you don't have to worry about privacy.

Note: To dispute a transaction, go to the Transactions & Details page for specific instructions.
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We are unable to consider your request for a lower interest rate (APR) via secured messaging at this time. Capital One proactively reviews accounts on an ongoing basis and notifies customers if they qualify for changes to their account terms. If you have other questions or would like to speak to an account specialist please call us at {General(NHS)800#}.
 
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We are unable to consider your request for a credit limit increase via secured messaging at this time. Capital One proactively reviews accounts on an ongoing basis and notifies customers if they qualify for changes to their account terms. If you have other questions or would like to speak to an account specialist please call us at {General(NHS)800#]
 
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If you're behind on your payments you can make a "Promise To Pay" by sending this message. This lets us know that you plan to make a payment, and we use this information to reduce or eliminate our reminder calls to you.

 

Please note that if you don't make the minimum payment by the due date, your account will be subject to past-due fees.

Promise to Pay by: Please select a date within the next 14 days.   (MM/DD/YYYY)
Promise to Pay Amount:
$567.10    Current Balance 
Promise to Pay amount must be greater than $5.00. $ Other amount (must be greater than $5.00)
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