Capital One Online Banking | Dispute a Charge

Dispute a Charge

Before you dispute a charge, here are some things to consider and double-check:

Online Banking FAQ
Transactions & Details
Statements
Update Contact Information

Contact the merchant directly to answer your questions or resolve your issue.
Double-check with all authorized users to make sure they didn't make the charge.
Make sure this isn't a purchase you made recently for future travel.
Verify that this isn't a previously scheduled recurring charge.

If you have taken the steps above and still need help understanding this
transaction, click Continue to Step 2.

	Lost or stolen ATM/Debit cards or checks If you've lost your card or it has been stolen, please do not submit a message but call Customer Service right away at 1-800-955-7070 .
	Fraud If you believe this charge is fraudulent, please contact our fraud department at 1-800-955-7070 or find more information on our fraud site.
	For Fee, Finance Charge or Other Disputes Please contact us at 1-800-955-7070.

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