Capital One Online Banking | Dispute a Charge

Dispute a Charge

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Investigative Solutions Department at {InvestigativeSolutions800#}. (Ref No.10094.8142)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No.10094.8142)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No.10094.8066)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8146)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8009)

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST.. (Ref No. 10094.8143)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8145)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8217)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8218)

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No. 10094.8150)

Capital One Investigative Solutions
Mon-Fri: 7:00 a.m.-12:00 a.m. (midnight) ET
Sat: 8:00 a.m.-8:30 p.m. ET
Sun: 8:00 a.m.-8:30 p.m. ET

Our dispute entry system is experiencing technical difficulties. Unfortunately, we did not receive your dispute details. If you'd like to submit your dispute online again later, please do. Or if it is more convenient, you may call our Capital One Fraud Solutions Department at {CanadaFraud800#}. We're available seven days a week from 9 a.m. to 10 p.m. EST. (Ref No.10094.8216)

One or more of the required fields was left blank or is invalid. Please make sure all required fields are filled in.

Complete the form below to dispute a charge.

* = Required fields

When you are done, click Submit.

Online Banking FAQ
Transactions & Details
Statements
Update Contact Information

Dispute Details

E-mail address on file No e-mail address on file	email@example.com Edit e-mail address
Account name	MasterCard Platinum....2555
Merchant's name as found on your statement	LIBERTY MEADOWS VETERINARY
Transaction date	09/08/2009
Transaction amount	$15.35
* Disputed amount Please double-check the field labeled Disputed amount. It could be blank or have invalid characters like a $ or a comma. And don't forget to include the two digits to the right of the decimal point, like this: 1000.00. One or more of the required fields was left blank or is invalid. Please make sure all required fields are filled in.	$ (ex.2000.00) The amount of the charge you are disputing. Example: If you were charged $100 for an $80 item, you are disputing $20.

Dispute Reason

* Select reason

Please select dispute reason

Do you have more than one transaction you do not recognize?

Yes No

Because you have more than one charge you do not recognize, your dispute cannot be resolved online. Please call us at {CanadaFraud800#} to protect your account against possible fraudulent activity. Please be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

Because you have more than one charge you do not recognize, your dispute cannot be resolved online. Please call us at {InvestigativeSolutions800#} to protect your account against possible fraudulent activity. Please be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

For more information about your billing rights, please refer to the Billing Rights Summary provided with your periodic statement. (The complete version of your Billing Rights Summary was included with the initial disclosures provided prior to activating your account.)

* Please describe your attempt to resolve this dispute with the merchantPlease double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

Please do the following to file your dispute:

1. Fill out this form online.
2. Print a copy of the completed form.
3. Submit the completed form online.
4. Mail or fax the completed form along with your receipt to the address below.

Please write your account number on your receipt, supporting documents, and dispute form.

* What was the amount you should have
been charged?

Please double-check the field labeled * What was the amount you should have been charged?. It could be blank or have invalid characters like a $ or a comma. And don't forget to include the two digits to the right of the decimal point, like this: 1000.00.

$ (ex.2000.00)

* What was purchased?

Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Please describe your attempt to resolve
this dispute with the merchantPlease double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

Please note that a copy of your original receipt is usually required to continue with the dispute process. If you don't have a receipt and/or you are unable to print a copy of this form, please call customer service at {InvestigativeSolutions800#}. If you have a receipt, please mail or fax this form along with a copy of your receipt to:
Capital One
Investigative Solutions/Disputes Correspondence
PO Box 30279
Salt Lake City, UT 84130
Fax #: 1-888-435-4217 Please note that a copy of your original receipt is usually required to continue with the dispute process. If you don't have a receipt and/or you're unable to print a copy of this form, please call customer service at {CanadaFraud800#}. If you have a receipt, please mail or fax this form along with a copy of your receipt to:

Capital One
PO BOX 51
Scarborough Stn D
Scarborough ON
M1R 5K9
Fax#: 1-888-435-4217

* What was purchased? Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Name of the merchant you authorized to
charge you

Please double-check the field labeled * Name of the merchant you authorized to charge you. It could be blank or have invalid characters.

* Date of authorized charge Please double-check the field labeled * Date of authorized charge. It could be blank or have invalid characters.

(MM/DD/YYYY)

* Date(s) of disputed charge

To help us resolve your dispute, we need as much information from you as possible; however, the field labeled * Date(s) of disputed charge has been left blank. Please complete this required field. Thanks.

Characters Remaining:

* Please describe your attempt to resolve
this dispute with the merchant Please double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

asdf

Please write your account number on your receipt, supporting documents, and dispute form.

* What was purchased?

Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Paid by

Please tell us how you paid for your merchandise by choosing one of the payment methods in the Paid By drop-down list.

If "Other", please explain

Characters Remaining:

* Please describe your attempt to resolve
this dispute with the merchant Please double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

Please note that proof of payment such as a copy of your original receipt is required to continue with the dispute process. If you are unable to print a copy of this form, please call customer service at {InvestigativeSolutions800#}.

Please mail or fax this form along with a copy of your receipt to:

Capital One
Investigative Solutions/Disputes Correspondence
PO Box 30279
Salt Lake City, UT 84130
Fax #: 1-888-435-4217 Please note that proof of payment such as a copy of your original receipt is required to continue with the dispute process. If you are unable to print a copy of this form, please call customer service at {CanadaFraud800#}.

Please mail or fax this form along with a copy of your receipt to:

Capital One
PO Box 501
Scarborough Stn D
Scarborough ON
M1R 5K9
Fax #: 1-888-435-4217

* What was purchased?

Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Were you advised of the cancellation policy?

Please select either Yes or No next to the field labeled * Were you advised of the cancellation policy?.

Yes

* If yes, how were you advised?

To help us resolve your dispute, we need as much information from you as possible; however, the field labeled * If yes, how were you advised? has been left blank. Please complete this required field. Thanks.

Characters Remaining:

* Reason for cancellation

To help us resolve your dispute, we need as much information from you as possible; however, the field labeled * Reason for cancellation has been left blank. Please complete this required field. Thanks.

Characters Remaining:

* Method of cancellation

Please tell us how you cancelled your order by choosing one of the methods in the How Cancelled drop-down list.

* Date of cancellation

Please double-check the field labeled * Date of cancellation. It could be blank or have invalid characters.

(MM/DD/YYYY)

Cancellation number (if applicable)

* Please describe your attempt to resolve
this dispute with the merchant

Please double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {InvestigativeSolutions800#} and be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

For more information about your billing rights, please refer to the Billing Rights Summary provided with your periodic statement. (The complete version of your Billing Rights Summary was included with the initial disclosures provided prior to activating your account.) The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {CanadaFraud800#} and be prepared to provide the following information: . Your Name . Account Number . The charge in question . A description of the dispute

The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {InvestigativeSolutions800#} and be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

For more information about your billing rights, please refer to the Billing Rights Summary provided with your periodic statement. (The complete version of your Billing Rights Summary was included with the initial disclosures provided prior to activating your account.)
The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {CanadaFraud800#} and be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

* What was purchased?

Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Please describe why you returned the
merchandise

To help us resolve your dispute, we need as much information from you as possible; however, the field labeled * Please describe why you returned the merchandise has been left blank. Please complete this required field. Thanks.

Characters Remaining:

* Date merchandise or service was received

(MM/DD/YYYY)

Please double-check the field labeled * Date merchandise or service was received. It could be blank or have invalid characters.

* Date you returned the merchandise or made
available for pickup

The date you entered occurs in the future. Please double-check your entry or enter today's date and give an explanation in the box below

(MM/DD/YYYY)

Please double-check the field labeled * Date you returned the merchandise or made available for pickup. It could be blank or have invalid characters.

Return authorization number (RAN) or
cancellation number

(found on your packing slip or provided by merchant)

Shipping number for returned merchandise

If you have a credit voucher or refund acknowledgement that has not yet posted, please fill out items "Date of credit" and "Receipt number"

Date of credit

Please double-check the field labeled Date of credit. It could be blank or have invalid characters.

Receipt number

* Please describe your attempt to resolve
this dispute with the merchant

Please double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

* What was purchased? Please double-check the field labeled * What was purchased?. It could be blank or have invalid characters.

* Was merchandise to be shipped or
picked up?

Shipped

Picked up

* Date you expected to receive the
merchandise or service

(MM/DD/YYYY)

Please select either Shipped or Picked up next to the field labeled * Was merchandise to be shipped or picked up?

* Please describe your attempt to resolve
this dispute with the merchant

Please double-check the field labeled * Please describe your attempt to resolve this dispute with the merchant. It could be blank or have invalid characters.

Characters Remaining:

Other Comments

Characters Remaining:

The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {InvestigativeSolutions800#} and be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

For more information about your billing rights, please refer to the Billing Rights Summary provided with your periodic statement. (The complete version of your Billing Rights Summary was included with the initial disclosures provided prior to activating your account.)
The Dispute Reason you selected is difficult to resolve online, so we need to speak with you directly in order to provide the best service. Please call us at {CanadaFraud800#} and be prepared to provide the following information:

. Your Name
. Account Number
. The charge in question
. A description of the dispute

Capital One Finance