- What version of QuickBooks do I need to be supported by Capital One?
Capital One currently supports the current version of QuickBooks plus the two prior versions. To find out if Basic, Pro, or Premier is right for you click here. Please note that Online Banking functionality through QuickBooks is not available with the Online Edition.
- How do I connect to the Internet with QuickBooks?
QuickBooks Internet Connection Setup (available under the Help menu) will guide you through the one-time setup process that will enable you to use QuickBooks Internet features including online banking and online payment. The Internet Connection Setup will search your computer for any current Internet connections and allow you to select the Internet connection to use with QuickBooks and/or allow you to change your previously selected settings.
- How do I start Online Banking with QuickBooks?
When you’re ready to link your account(s) and QuickBooks, please call us at 1-877-442-3764, option 4, Monday – Friday, 8 a.m. – 10 p.m. ET, Saturday – Sunday, 9 a.m. – 6 p.m. ET. We’ll be happy to help you get started.
- I'm getting a "Reason 1904: We're Sorry. You are not currently enrolled for services" error message when I try to go online with my QuickBooks software. What should I do?
This message indicates that you are not currently enrolled in Online Banking.
- I have not received a confirmation letter from my financial institution after enrolling in Online Banking. Can I start using my QuickBooks software to go online?
Yes. Although QuickBooks software indicates that you must wait to continue enabling your accounts for online access until you have received a confirmation letter from your financial institution, Capital One supports immediate enrollment in QuickBooks and does not send confirmation letters. Simply select that you have received your confirmation letter from Capital One and proceed with enabling your account(s) for online access.
- What routing number should I use when setting up my accounts for online access?
The routing number for your account depends on which bank institution (sometimes called "entity") your account is held in, as well as the type of transaction it will be provided for.
Direct Deposit and Automated Clearinghouse (ACH) transactions
If you have checks with your account, and you need the routing number to set up Direct Deposit or an Automated Clearinghouse (ACH) transaction, you can quickly find the routing number by looking at a check (make sure you are looking at a check, not a deposit slip). The routing number is the first 9 numbers at the bottom left of your check. This number is always 9-digits.
If you don’t have checks with your Capital One Bank account, or can’t find your checks, you can look at your most recent paper or online statement to find out which bank institution your account is held in, and then use that information to find your routing number below. The bank institution is located to the right of your account number on your statement. If you haven’t received a statement yet or can’t find your routing number, give us a call at 1-877-442-3764. Note that branch bank account routing numbers are different. If you don’t have checks with your branch bank account, please contact customer service.
- Here is the routing number to use if your account is held in Capital One Bank (USA), N.A.: 051405515.
- Here is the number to use if your account is held in Capital One, N.A.: 056073502.
- To make a wire transaction if your account is held in Capital One Bank (USA), N.A. or is an InterestPlus Online Savings account, use routing number 051405515.
- To make a wire transaction if your account is held in Capital One, N.A., use routing number 056073612.
- What Customer ID should I use when setting up my accounts for online access?
You should use your Online Banking User ID as your Customer ID when setting up your accounts for online access. Be sure to enter your customer ID without hyphens or spaces between the numbers.
- What is my QuickBooks PIN?
When connecting to Capital One through your QuickBooks software, your QuickBooks PIN is your Online Banking password.
- How can I tell that my account has been setup for Online Access in QuickBooks?
Select Lists and Chart of Accounts from the top menu. QuickBooks will display a list of all available accounts. Accounts that have been setup for online access are designated with a lightening bolt located between account name and account type.
- When I try to Go Online to download my transactions for the first time I get an error message. What could be wrong?
The most common reason for this is incorrectly configured accounts for online access. To verify your online access configuration, go to Chart of Accounts, right click on the account you would like to validate and select Edit. In the Edit Account window, select Online Info tab and make sure that the Routing Number, Account Number, Customer ID, Online Account Access checkbox and Online Payment checkbox are all correctly set and match what is supported by your financial institution. For example, Capital One does not support bill payments from Savings accounts so you should ensure that your savings account is disabled for Online Payment on the Online Info tab.
- When I try to enable my Line of Credit account for Online Access through QuickBooks software, online payment is not available. What does that mean?
Capital One does not support paying bills online from Line of Credit accounts.
- How does QuickBooks match transactions received from Capital One to the ones I have entered in my register?
Matching transactions consists of a Primary, Secondary and Supplementary processes that work like a sieve - if a process does not find a match, the next process in the sequence attempts to find a match. If none of the processes locate a match, the downloaded transaction is unmatched and needs to be manually added to the register.
Primary Matching - compares amounts and check numbers. Check numbers must be numeric; if they are not, they are considered non-existent for the purposes of transaction matching.
Secondary Matching - compares date and payee.
Supplementary Matching - repeats Primary process in reverse and compares the current possible match register transaction against each unmatched transaction in the downloaded list. If it finds a better match that the secondary match, then the transaction is considered matched (a better match is based on check number or amount rather than both as in the primary matching).
- When I download transactions, I only see transactions for the last 30 days. Can I download older transactions?
No. With QuickBooks software, only the last 30 days of transaction history is available for download. To see additional history, sign on to Online Banking and select the account you would like to view additional history from the Account Summary page. You can then view transactions through your last statement and link to past statements to see historical transactions.
- When I download transactions, I do not see today's transactions. Can I download these transactions?
No. Capital One does not support download of any transactions with today's date. To view these transactions, please sign on to Online Banking.
- What are the cutoff times for funds transfers and bill payments?
The cutoff time for funds transfers is 10:00 PM (CST). The cutoff time for bill payments is 4:00 PM (CST) or CDT Monday through Friday. Payments setup after 4:00 PM will be processed on the following business day.
- Can I download my payees from Online Banking to QuickBooks or do I have to recreate them in QuickBooks?
If you have previously used our Online Bill Payment service through Capital One's Online Banking site, you can download your existing payees from Capital One instead of setting them up from scratch. To download payees, follow the steps outlined in Using QuickBooks on this site. Please note that when you download your existing payees from Capital One, the payee name will populate the Company Name field in the Edit Vendor window, not the Vendor Name.
- When I try to setup an online payment through the Write Checks screen, I get an error message that I am not currently setup for online payment. What should I do?
In order to be able to setup online payments in QuickBooks and send them to Capital One for processing, you must be enrolled in our Online Bill Payment service through Capital One Online Banking and your account that you would like to create payments from must be setup for online payment through QuickBooks. To confirm your QuickBooks setup, go to Chart of Accounts, right click on the account you would like to create payments from and select Edit. Click on the Online Info tab and make sure that the Online Payment checkbox is selected. Please note that Capital One does not support paying bills from any type of account other than Checking.