Servicemembers Civil Relief Act (SCRA)

For benefit requests by mail or fax, please use the address or fax number below:

When submitting benefit requests by mail or fax, please provide military documentation that provides the servicemember's active duty period(s). Requests for SCRA benefits must be made to Capital One within one year following the end of an active duty period. Also, please remember to provide enough account information to ensure that we can identify your loan or credit product. Only one request for benefits is needed for us to identify all accounts owned and serviced by Capital One.

If Capital One does not receive a copy of acceptable military documents, in conjunction with a request for benefits, we will check the Defense Manpower Data Center (DMDC) website to determine eligibility. If we are unable to validate eligibility via the DMDC website or from other additional information received, we will send you a written request to obtain a copy of acceptable military documents.

SCRA Online Intake Form

Capital One understands that active duty servicemembers who are deployed often have unique communication challenges. To facilitate enrollment, Capital One has developed an online method of taking SCRA benefit requests from servicemembers for their Capital One accounts. This channel is available to servicemembers only. If you are not a servicemember, but believe you are due benefits, please use one of our other available channels to submit your request.