Important Information About Electronic Funds Transfer

Capital One offers various ways to move money electronically for the purpose of paying bills, making purchases and managing your accounts. Such services include, ATM/debit cards, electronic check conversion, phone transfers, online bill payment and online banking external funds transfer. When using these services, we ask that you monitor your account and alert us of any unauthorized transactions.


Types of Electronic Funds Transfers

  • ATM/debit card transactions: You may use ATM/debit cards to withdraw cash, make transfers between your Capital One accounts, deposit funds, complete point-of-sale transactions, make account inquiries, and for other banking activities. Please make your PIN memorable to you and do not share it with other parties.
  • International Transactions: Capital One employs fraud monitoring to help detect and protect against ATM/debit card fraud. The fraud monitoring process is designed to identify and investigate transactions that fall outside of your normal usage patterns. To protect your account, transactions  occurring in countries where fraud is elevated may be denied. Please notify Capital One prior to international travel or purchases to prevent inquiries based upon your activity or blocked transactions. http://www.capitalone.com/contact/
  • Electronic check conversion: You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to: pay for purchases, or pay bills.
  • Online Banking External Funds Transfer: You may enroll in online banking to perform electronic transfers to external accounts. When you enroll, you will be provided terms and conditions that apply to electronic transfers using our online banking services. Capital One sets limitations on daily and monthly transactions for your protection.
  • Online Banking Bill Payment: Online payments include payments made from a Capital One account (including scheduled payments via our online bill pay service), any payment to certain Capital One accounts and payments in the form of funds transfers to eligible loan or line of credit accounts

Protections Provided for Electronic Funds Transfers

  • Capital One sends monthly statements to your address on record unless you elect to go paperless. If you don't receive your statements by mail, we make an electronic version available in Online Banking. Please review your statements and verify that all the transactions shown were authorized by you.
  • In the event you think a transfer or withdrawal shown on your statement is incorrect, or if you believe an unauthorized transfer or withdrawal has taken place—including those made through your ATM/debit card, code, or other means—contact us immediately.
  • We must be notified within sixty (60) days after the first statement on which the suspected problem appeared. If you do not contact us within this sixty (60) day time period, you could be held responsible for all unauthorized transfers and withdrawals that occurred between the end of the sixty (60) day period and the time you actually notified us if those transactions could have been prevented had we been notified.
  • Contact Capital One immediately if you believe your ATM/debit card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days after you learn of the loss or theft, your liability could be as much as $50.00 if someone used your ATM/debit card without your permission.
  • If you do not tell us within two (2) business days after you learn of the loss or the theft of your ATM/debit card, and we can prove we could have stopped someone from using your ATM/debit card without your permission if you had told us, you could lose as much as $500.00.
  • MasterCard Zero Liability: You may have additional rights under the MasterCard rules. Provided that the PIN is not used as the cardholder verification method, you will not be responsible for unauthorized use of the Platinum Debit and Business Debit Cards if your account is in good standing, you have exercised reasonable care in safeguarding your card from any unauthorized use, and you have not reported two or more unauthorized events in the past 12 months.
  • If you have questions regarding zero liability coverage or you suspect unauthorized use of your ATM/debit card, contact us immediately.

Report Fraud on Your Account

Contact us immediately if an unauthorized person has accessed your

Learn more about reporting fraud 


Report Suspicious Phishing E-mail

Ignore e-mails requesting your Capital One account or sign in information.  If you believe you have received a phishing e-mail, forward the e-mail to abuse@capitalone.com.

Learn more about reporting suspicious e-mail.