Information Protection Center

Safeguarding your Privacy 

At Capital One®, we are committed to protecting your personal and financial information. Learn more about our privacy policy.

Fraud and Identity Theft Protection

The best defense against fraud is knowing how to prevent it. Learn the keys to identity theft protection.
Learn more.

A Partnership on Information Security

In some ways, we are all responsible for the safety and security of your personal and account information. Do your part to protect yourself by never sharing your sign in information, recognizing and reporting suspicious e-mails and unsolicited phone calls, and following other easy protection tips. Learn more about our commitment to security.

Fraud Protection Promise

We promise to protect and monitor your accounts and resolve fraudulent activity. Here are a couple of the benefits of our fraud protection policies:

  • $0 Fraud Liability policy – If your Capital One Credit Card is lost or stolen and used without your authorization, you will not be liable for those charges.
  • Zero Liability1 – When you use your Capital One Platinum Debit Card, you pay only for those purchases which you have authorized.

Report Fraud on Your Account

Contact us immediately if an unauthorized person has accessed your

Report Suspicious Phishing E-mail

Ignore e-mails requesting your Capital One account or sign in information.  If you believe you have received a phishing e-mail, forward the e-mail to abuse@capitalone.com.

Learn more about reporting suspicious e-mail.

1

In the event of unauthorized use of your Capital One Bank-issued Business Debit Card or Platinum Debit Card, you will get the benefit of Zero Liability if the following apply: your checking account is in good standing; you have exercised reasonable care in safeguarding your card; and you have not reported two or more events of unauthorized use in the past 12 months.