Capital One Bank — Home Loan Assistance

Trouble paying your mortgage?

Capital One may be able to help!

Contact a Capital One Mortgage Servicing Professional
today at (877) 423-5117

Life is not always predictable. Unexpected challenges such as reduction of income or increasing healthcare costs can make paying your mortgage payment more difficult.

At Capital One, we have a team of experienced Mortgage Servicing Professionals that are dedicated to assisting you. Our team is specially trained to help analyze your personal financial situation and determine which solutions you may qualify for and how we may be able to provide financial relief.

Options to Keep Your Home

• Repayment Plans
• Loan Modifications

Options to Sell Your Home

• Short Sale Assistance

How to Request Assistance

Your first step should be to contact a Capital One Mortgage Servicing Professional at (877) 423-5117.

Please have the following documents available to help us review your financial situation:

• Pay stubs dated within the last 30 days, covering at least a 60-day (2-month) period.
• W2/tax return or year-end business statement (if applicable) for the prior year.
• Personal bank statements from the last 2 months.
• Year to Date profit and loss statement, if self employed

Loan options are considered on a case by case basis:

Step 1 — Requesting a Loan Review - call a Capital One Mortgage Servicing Professional at (877) 423-5117

• Once your Mortgage Servicing Professional has determined if you are eligible, you will need to complete the required documents. We will mail all required documents to your home.
• We will provide a checklist of the required supporting documents that you will need to provide with your application.
• Once you have completed the required documents, mail the complete package back to us along with all supporting information.

Step 2 — Document Review

A home retention specialist will review your application to determine your eligibility for a variety of relief programs.

• Your home retention specialist may request additional information from you and from third parties, such as appraisers or mortgage insurers.
• During this time, you should continue making your home loan payments.

Step 3 — Modification Trial Period

Our loan modification programs normally require a trial period. If approved for a loan modification, you'll receive a letter explaining the terms of your trial period, the amount of your new trial period mortgage payments, and the next payment date. When you receive this letter, you will begin a three-month trial period. Making your mortgage payments during the trial period is essential, because it shows us that the new loan terms will work within your budget.

Step 4 — Finalize Your New Agreement

If you successfully meet all criteria and the documentation you provided supports the home retention specialist's initial review, we will approve your request for the appropriate program.

• We will mail you the required contractual documentation for the modified agreement.
• You will need to sign and return the Final Modification Agreement.
• Once we receive the signed final document, we will conduct a final review. Once we complete this review, the loan modification will be final.

Don't wait until it is too late!

Foreclosure Consequences:
If your home is foreclosed, you lose your home and all the money you have invested in it. In addition, the foreclosure goes on your credit bureau record and may affect your ability to obtain another mortgage in the future.

A foreclosure, short-sale or a deed-in-lieu of a foreclosure also could have adverse tax consequences for you. Consult your tax advisor for details.

Contact a Capital One Mortgage Servicing Professional
today at (877) 423-5117

In addition to HUD counseling, several states offer unique counseling or financial assistance programs.  Please check with the state in which you live to see if such programs are offered.