General Information
Investigation Process
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Customer Fraud Protection
means we promise to protect and monitor your credit card account and resolve any fraudulent activity.
More on fraud protection


If you suspect fraudulent account activity or your card was lost or stolen, it is important that you take the following steps immediately:

Contact your credit card issuers
Report the lost or stolen card immediately. If you are aware of fraudulent activity on your Capital One card, please contact us at 1-800-955-7070. If you are calling from outside of the United States, please call our collect number at 804-934-2001. Find out more about Capital One’s Fraud Investigation Process.

Keep a record
Maintain a written record of what happened, what was lost, and the steps you took to report the incident(s). Be sure to include dates, telephone numbers, people you talked to, and any other relevant instructions.

Identity Fraud Action Tracking Sheet (.pdf)

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