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Dispute a Merchant Charge

Questions
1.	What will Capital One^® do with my information?
2.	How long will the process take?
3.	And if I have more questions?

Questions

1.	What will Capital One^® do with my information?

We are required to provide merchants with details of disputed charges. We’ll use the information that you provide us to build a case for you with the merchant. To give us more to work with, be as thorough as you can when you provide us with information about your dispute. And please keep copies of all relevant documents, just in case.

2.	How long will the process take?

In some cases, it may take as many as 2 billing cycles to resolve merchant disputes.

3.	And if I have more questions?

Feel free to contact us.

Call us anytime at 1-800-955-7070.
Write to Capital One, PO Box 30279, Salt Lake City, UT 84130-0285.
Or, fax your questions to 1-888-435-4217.

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