Frequently Asked Questions

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Service my Direct Banking accounts

General Questions

  1. What is Direct Banking?

    Direct Banking is Capital One's way of bringing you a variety of FDIC-insured savings accounts that earn great interest without you ever having to step into a bank — you access your account online or over the phone. You are banking "directly" with us, so we can offer money market, savings and certificate of deposit accounts with more competitive rates than traditional branch banks. In addition, through our partnership with Costco, we offer exclusive rates to all Costco members.

    And it's easy to get in touch with us; our Direct Banking Experts are available over the phone six days a week, or you can log into Online Banking and send a secure message.

    You can feel safe with us. Capital One, among the country's largest deposit institutions, is a leader in financial services, offering a broad spectrum of products and services to consumers, small businesses and commercial clients. We have more than $100 billion in total deposits because of the level of trust we've built with our customers.

  2. Do I qualify for a Costco member incentive? How do I get it?

    Costco Executive members receive a $60 member incentive while Gold Star and Business members receive a $20 member incentive as long as:

    • You are a Costco member at the time you open your account
    • You are opening your first Direct Banking account of any kind through the Costco program
    • You deposit at least $5,000 into your account within 30 days of account opening (all certificates of deposit meet this criteria)

    The member incentive will be credited to your account as interest income 4-6 weeks after you fund your account and may occur as two partial interest credits.

  3. Are deposits FDIC insured? How do I know my money is secure?

    Capital One Bank (USA), N.A., and Capital One, N.A., are both FDIC members. Our FDIC certificate numbers are 33954 and 4297, respectively. All deposits in each Capital One banking institution are now separately FDIC-insured up to $250,000 per depositor, per ownership category. This increase to $250,000 has been extended through December 31, 2013.

    In addition, Capital One is a leader in financial services, offering a broad spectrum of products and services to consumers, small businesses and commercial clients. We have more than $100 billion in total deposits because of the level of trust we’ve built with our customers.

    You can learn more about Capital One Bank (USA), N.A at the FDIC website, www.fdic.gov, by searching for "Capital One Bank (USA), National Association" using Bank Find.

  4. How can I "maximize" my FDIC insurance to the maximum amount allowable by law?

    Since the FDIC considers Capital One's two subsidiary banks as two separate institutions, any funds held in Capital One Bank (USA), N.A., are insured separately from funds held in Capital One, N.A., and vice versa.

    The FDIC also determines insurance coverage in the same institution by ownership categories. Your deposits in each Capital One institution are now FDIC-insured up to $250,000 per depositor, per ownership category. This increase to $250,000 has been extended through December 31, 2013.

    Individual and joint accounts are insured separately. For example: if you have an individual account and a joint account with your spouse, total deposits for you as a couple can be insured up to $750,000 (up to $250,000 in your individual account, and up to an additional $250,000 per spouse in the joint account).

    Corporate and partnership account deposits are also insured up to $250,000, and are insured separately from the personal accounts of the entity's stockholders, partners, or members.

    Note that InterestPlus Online Savings accounts can only be opened in Capital One Bank (USA), N.A. For information on maximizing FDIC insurance in this institution only, read Question 4 in the InterestPlus Online Savings account Top 10 Questions and Answers.

    Please note that Capital One Bank (USA), N.A. is participating in the FDIC’s Transaction Account Guarantee Program. Under this program, through December 31, 2009, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under this program is in addition to and separate from the coverage available under the FDIC’s general deposit insurance rules. What this means for you is that if you already have a non-interest bearing transaction account, such as a Branch bank checking account, that account is separately insured from any other accounts you have at either institution through December 31, 2009. Noninterest-bearing transaction accounts are only available through Capital One, N.A. branches at this time.

    This is summary information only. For additional FDIC insurance information, we encourage you to visit the FDIC’s website for more information - www.fdic.gov, or call 1-877-ASK FDIC (1-877-275-3342) - Hours of operation: 8 a.m. - 8 p.m. ET, Monday – Friday.

  5. What are Capital One Bank (USA), N.A. and Capital One, N.A.?

    Capital One Bank (USA), N.A., and Capital One, N.A., are both wholly-owned banking subsidiaries of Capital One Financial Corporation. All deposits in each Capital One institution are now separately FDIC-insured up to $250,000 per depositor, per ownership category. This increase to $250,000 has been extended through December 31, 2013.

    You can learn more about these institutions at the FDIC website, www.fdic.gov, by searching for "Capital One National Association“ using Bank Find.

  6. Who do I call regarding questions about my existing account?

    1-888-810-4013
    24/7 automated information service.

    Direct Banking specialists are available:
    Monday through Friday 8:00 a.m. to 8:00 p.m. ET
    Saturday 8:00 a.m. to 2:00 p.m. ET.

    Online Banking Customer Service: 1-877-442-3764

    Capital One Direct Banking
    P.O. Box 4199
    Houston, TX 77210-4199

  7. What are your routing numbers?

    Capital One Direct Banking opens accounts in two FDIC-insured institutions. Not sure which institution your account was opened in? Check the information packet you received when you opened your account or call us at 1-888-810-4013.

    Capital One Bank (USA), N.A.:
    For Automated Clearing House (ACH)/Direct Deposit transactions: 051405515
    For Wire Transfers: 051409375

    Capital One, N.A.:
    For Automated Clearing House (ACH)/Direct Deposit transactions: 056073502
    For Wire Transfers: 056073612

  8. What does it mean that Capital One’s Direct Banking call center has been certified for providing “An Outstanding Customer Service Experience” by J.D. Power and Associates?

    To become certified, the call center operations successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of Capital One Direct Banking customers who recently contacted the call center. For certification status, a call center must also perform within the top 20 percent of customer service scores, which is based on benchmarks established in J.D. Power and Associates’ cross-industry customer satisfaction research. The evaluation criteria include courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution. For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com