Capital One Bank — Frequently Asked Questions

General Capital One Bank Questions

• • 1.
  • Are deposits FDIC-insured? How do I know my money is secure?
• Capital One Bank (USA), N.A., and Capital One, N.A., are both FDIC members. Our FDIC certificate numbers are 33954 and 4297, respectively. All deposits in each Capital One banking institution are now separately FDIC-insured to at least $250,000 per depositor, per ownership category.

  In addition, Capital One is a leader in financial services, offering a broad spectrum of products and services to consumers, small businesses and commercial clients. We have more than $100 billion in total deposits because of the level of trust we’ve built with our customers.

  You can learn more about these institutions at the FDIC Web site, www.fdic.gov, by searching for "Capital One National Association" using Bank Find.

• • 2.
  • How can I "maximize" my FDIC insurance to the maximum amount allowable by law?
• Since the FDIC considers Capital One's two subsidiary banks as two separate institutions, any funds held in Capital One Bank (USA), N.A., are insured separately from funds held in Capital One, N.A., and vice versa.

  The FDIC also determines insurance coverage in the same institution by ownership categories. Your deposits in each Capital One institution are now FDIC-insured to at least $250,000 per depositor, per ownership category.

  Individual and joint accounts are insured separately. For example: if you have both an individual account and a joint account with your spouse in each of our institutions, total deposits for you as a couple can be insured up to $1.5 million (up to $250,000 in each of the individual accounts, and up to an additional $250,000 per spouse in each of the joint accounts).

  Corporate and partnership account deposits are also insured to at least $250,000 at each institution and are insured separately from the personal accounts of the entity's stockholders, partners, or members.

  NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS
  
  All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules. The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.

  This is summary information only. For additional FDIC insurance information, we encourage you to visit the FDIC’s Web site, www.fdic.gov, or call 1-877-ASK FDIC (1-877-275-3342) - Hours of operation: 8:00 a.m.–8:00 p.m. ET, Monday–Friday.

• • 3.
  • What are Capital One Bank (USA), N.A. and Capital One, N.A.? What's the difference?
• Capital One Bank (USA), N.A., and Capital One, N.A., are both wholly-owned banking subsidiaries of Capital One Financial Corporation. All deposits in each Capital One institution are now separately FDIC-insured to at least $250,000 per depositor, per ownership category.

  You can learn more about these institutions at the FDIC Web site, www.fdic.gov, by searching for "Capital One National Association" using Bank Find.

• • 4.
  • What routing number do I use for Direct Deposit or Automated Clearinghouse (ACH) transfers?
• If you have checks with your Capital One Bank account: You can quickly find the routing number by looking at a check (make sure you are looking at a check, not a deposit slip). The routing number is the first 9 numbers at the bottom left of your check. This number is always 9-digits.

  The routing number for your account depends on which bank institution (sometimes called "entity") your account is held in. So if you don’t have checks with your Capital One Bank account, or can’t find your checks, you can look at your most recent paper or online statement to find out which bank institution your account is held in, and then use that information to find your routing number below. The bank institution is located to the right of your account number on your statement. If you haven’t received a statement yet or can’t find your routing number, give us a call at 1-888-810-4013.

  • Capital One Bank (USA), N.A.: 051405515
  • Capital One, N.A.: 056073502

  **Note that branch bank account routing numbers are different. If you don’t have checks with your branch bank account, please contact customer service**

• • 5.
  • What is direct deposit? How do I set it up for my account?
• With this feature, your employer will automatically deposit all or portion of you paycheck to your account so you earn higher returns faster. All you need to do is determine the amount you want directly deposited to your account each pay period. This amount will be automatically withdrawn from every paycheck and deposited into your account.Talk to your employer about enrolling in direct deposit or splitting your existing direct deposit across accounts. You will need to provide your account number as well as the "routing" number for the account. See question 4 above for details on finding the routing number for your account, or download our Direct Deposit Information Form to make getting started easier. We've listed all information you'll need to begin direct deposit to your Capital One Bank account.
• • 6.
  • What routing number do I use for wire transfers?
• The routing number for your account depends on which bank institution (sometimes called "entity") your account is held in. So you can look at your most recent paper or online statement to find out which bank institution your account is held in, and then use that information to find your routing number below. The bank institution is located to the right of your account number on your statement. If you haven’t received a statement yet or can't find your routing number, give us a call at 1-888-810-4013.
  • Capital One Bank (USA), N.A.: 051409375
  • Capital One, N.A.: 056073612

  **Note that branch bank account routing numbers are different. If you don't have checks with your branch bank account, please contact customer service**

• • 7.
  • Who do I call regarding questions about my existing account?
• 1-888-810-4013
  24/7 automated information service.
  Capital One Bank specialists are available:
  Monday through Saturday, 8:00 a.m. to 10:00 p.m. ET
  Sunday, 12:00 p.m. to 10:00 p.m. ET

  Online Banking Customer Service: 1-877-442-3764

  Correspondence may be sent to:
  Capital One Bank
  P.O. Box 4199
  Houston, TX 77210-4199

• • 8.
  • Can I start an online application and finish it later?
• Yes. The application can be saved, so you can leave and come back later to finish. Just click the "Save Application" button in the application after entering your personal information and follow the steps to save your application. We'll send you an e-mail with information you can use to retrieve your application at a later time. Retrieve your application by clicking on the "Retrieve" button on our homepage, www.capitalonedirect.com.
• • 9.
  • What does it mean that Capital One Bank's call center for online banking products has been certified for providing "An Outstanding Customer Service Experience" by J.D. Power and Associates?
• To become certified, the call center successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of Capital One Bank customers who recently contacted the call center. For certification status, a call center must perform within the top 20 percent of customer service scores, which is based on benchmarks established in J.D. Power and Associates cross-industry customer satisfaction research. The evaluation criteria include courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution. For J.D. Power and Associates Certified Call Center ProgramSM information, please visit www.jdpower.com.