Contact Us


Opening a new Account

Call us at 1-800-562-1340 or click your selected product on the right.

24/7 automated Information service available by phone
Direct Banking Experts are available:

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET
Saturday, 8:00 a.m. to 2:00 p.m. ET


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Our call center has been recognized for providing “An Outstanding Customer Service Experience” under the J.D. Power and Associates Certified Call Center Program.SM find out more.

Existing Accounts

Call us at 1-888-810-4013

24/7 automated Information service available by phone
Direct Banking Experts are available:

Monday through Friday, 8:00 a.m. to 8:00 p.m. ET
Saturday, 8:00 a.m. to 2:00 p.m. ET

To reach Online Banking customer service, call 1-877-442-3764

Correspondence may be sent to:
Capital One Direct Banking
P.O. Box 4199
Houston, TX 77210-4199

To make a deposit by mail, mail a check payable to Capital One to:
Capital One Direct Banking
P.O. Box 4197
Houston, TX 77210-4197

Need to contact Capital One? To contact us regarding Capital One products other than Direct Banking, visit our general contact page.

Service my Direct Banking accounts
  • 1.70%
    APY*
    With $2,500 or more
    • One of the best rates among the top national banks
    • 10% bonus on interest earned for qualifying accounts
    • No monthly fees
    • FDIC insured
    Learn more about InterestPlus Online Savings Account

    View our rates and terms

    Open an Online Savings Account

  • 1.50%
    APY*
    Balance over $10,000
    • A rate among the best
      in the nation
    • No monthly fees
    • Free online transfers
    • FDIC insured
    Learn more about Online Savings Account

    View our rates and terms

    Open an Online Savings Account

  • 1.20%
    APY*
    • Great rate backed by FDIC insurance
    • No monthly fees, no minimum balance
    • Free online transfers, checks and ATM card*
    Learn more about High Yield Money Market

    Open a High Yield Money Market account

  • 1.10%
    APY*
    • Great rate backed by FDIC insurance
    • 2,500 bonus miles*
    • Earn rewards for saving
    • No monthly fees, no minimum balance
    Learn more about Rewards Market

    Open a Rewards Money Market account

  • 2.85%
    APY*
    4-year term    
    • Fixed rates backed by FDIC insurance
    • No monthly fees to open or maintain your account
    • Convenient online access
    Learn more about Certificates of Deposit

    View our rates and terms

    Open a Certificates of Deposit account

  • 1.01%
    APY*
    • Great rate backed by FDIC insurance
    • Easy access with checks*
    • No monthly fees, no minimum balance
    Learn more about Business Money Market

    Open a Business Money Market account

For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com